Transcript Clinician and Family Communication

Clinician and Family
Communication
Shayna Brownstein
Wassa Panont
Akash Shah
Priyal Mehta
Problem
• family members are intrusive to care delivery
process
• Nursing and MD care is disrupted by family
members asking so many questions
Solutions
• MD/nurse could voice-record messages to
family at their convenience that family could
log onto online
– wearable voice recorder attached to MD/nurse
– they could record message while charting
Solutions
• text message/email sent automatically to
family, that gathers data from vital signs and
sends them an update on the patient’s status
– could be sent periodically, or just when there are
major changes (e.g. if the patient becomes
conscious)
References
• (2010). "Approved: New and revised hospital EPs to improve patientprovider communication." Jt Comm Perspect 30(1): 5-6.
Delbanco, T., J. Walker, et al. (2010). “Open notes: doctors and patients
signing on.” Ann Intern Med 153(2): 121-125.
Schaefer, K. G. and S. D. Block (2009). “Physician communication with
families in the ICU: evidence-based strategies for improvement.” Curr
Opin Crit Care 15(6): 569-577.
Schyve, P. M. (2007). "Language differences as a barrier to quality and
safety in health care: the Joint Commission perspective." J Gen Intern Med
22 Suppl 2: 360-361.
Stricker, K.H., O. Kimberger et all. (2010). “Family satisfaction in the
intensive care unit: what makes the difference?” Intensive Care Med 35:
2051-2059.