Clinician and Family Communication

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Transcript Clinician and Family Communication

Clinician and Family
Shayna Brownstein
Wassa Panont
Akash Shah
Priyal Mehta
• family members are intrusive to care delivery
• Nursing and MD care is disrupted by family
members asking so many questions
• MD/nurse could voice-record messages to
family at their convenience that family could
log onto online
– wearable voice recorder attached to MD/nurse
– they could record message while charting
• text message/email sent automatically to
family, that gathers data from vital signs and
sends them an update on the patient’s status
– could be sent periodically, or just when there are
major changes (e.g. if the patient becomes
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Schaefer, K. G. and S. D. Block (2009). “Physician communication with
families in the ICU: evidence-based strategies for improvement.” Curr
Opin Crit Care 15(6): 569-577.
Schyve, P. M. (2007). "Language differences as a barrier to quality and
safety in health care: the Joint Commission perspective." J Gen Intern Med
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Stricker, K.H., O. Kimberger et all. (2010). “Family satisfaction in the
intensive care unit: what makes the difference?” Intensive Care Med 35: