Transcript 5 Session 1--Communication

Junior/Senior Leadership
Training 2012-2013
Session #1: Communicating
& Connecting
Hoyas Lead
Leadership Framework
• Unstructured/Informal (UI)
• Structured/Positional/Formal
(SPF)
Unstructured/Informal
Leaders
(UI)
Anyone who does not have a title or formal
power, but takes on the responsibility of
leadership. They influence others first,
through exemplary self-leadership; and
second, through intentional connection with
all teammates. They are enthusiastic
followers. They understand that “not
everyone on a championship team gets
publicity, but everyone can say they’re a
champion”.
Structured/Positional/Formal
Leaders (SPF)
People that have been granted formal
power and authority by virtue of a
position, a title, or a formal role. To be
effective they have already been
successful as UI leaders but add to their
influence through the platform and voice
of their position.
Definition: Leadership =
Influence
• Every team member
has the opportunity to
“Leadership is relational as much as positional”--John Maxwell
influence,
“If I had a single, all-purpose instrument of leadership, it would be communication”-John W. Gardner to lead
so each has the responsibility
• Foundation of leadership in the 21st century is
authentic connection, relationship, esp. for SPF
leaders
• Most important skill in connecting is
communicating
Communication 101
“The exchange of
information, energy, or
feelings”
Transmission - stuff that goes
out
• Non-verbal may account for 2/3 or more of
all communication
• Mehrabian & Ferris (1967): 55% visual cues,
38% vocal cues (pitch, rate, etc), 7% content
• Body language is habituated
• It is a natural, instinctive reflection of our
emotional state
Nonverbal Communication
• Counterpoint: 2005 German national election
study
by Nagel, et. al.
• Analysis
of
content
and
impressions
of
viewers
Nonverbal Communication
of
debate between Merkel & Schroeder
• Concluded that “verbal message elements had
by
far the strongest impact on viewers’
impressions”
• Study weakness--strictly TV viewing, no studio,
participants clearly seeking content
• Verbal--energy/emotion. Hard to
measure,
Transmission -- stuff that goes
pinpoint or explain, but effect is real
out
• Verbal--information/content. Words can
raise
flags, open doors, closer conversations,
or
create dialogue. Improve your
relationship
vocab!
Reception
-stuff
that
comes
in
• Effective listening = most important way
to
build bridges & strengthen connections
• “People don’t care how much you know
until they know how much you care”--T.
Roosevelt
Bad Listening -- Example
1
QuickTime™ and a
decompressor
are needed to see this picture.
Bad Listening -- Example
2
QuickTime™ and a
decompressor
are needed to see this picture.
Bad Listening -- Example
3
QuickTime™ and a
Photo - JPEG decompressor
are needed to see this picture.
• Be prepared physically--distance,
posture,
arm positions, general presence
Receiving Keys
• Be reflective--reframe the story in your
words, check in, convey your
engagement
• Avoid “loser listening” tendencies
Loser Listening
• Knowing the Answer
• Trying to be Helpful
• Competing/Topping
• Impressing
• Reacting to Red Flags
• Believing in Language
• Applying the Kitchen Sink
Receiving - Availability
• Awareness, stillness of mind and being
enable the
possibility of mystical connection
• Availability for real connection by virtual and
digital disconnection helps develop:
- empathy
- delayed gratification
Takeaways
Words are partial truths.
Foolish leaders listen; wise leaders hear.
You’ll connect more deeply by realizing words are
shadows.
Most of us say easier, less revealing, less vulnerable
truths. We hide our truths in shadows. Once in a while,
dip below the surface and let those around you know you
understand their concerns.
--Dan Rockwell
• Large group feedback
• Small group experience
sharing and active
listening
practice