Transcript No Slide Title - Asia Pacific Coroners Society

Coronial Services Unit
(CSU)
The New Zealand
Model
Presentation to
Asia-Pacific Coroners Society Inc.
Annual Conference
1 November 2007
PRESENTATION AIM
• DISCUSS old vs new
structure
• EXPLAIN Coronial
Services unit structure
• EXPLAIN Coronial
Services unit & regional
manager’s role
OLD vs NEW
• CORONERS ACT 1988 •
• All cases before 1 July •
2007 (cont until closed)
• 51 Coroners (part time) •
• 2 full time Coroners
•
• Ad Hoc (support &
•
case mgmt)
•
• All self inflicted deaths •
to inquest
• Backlist = all open
cases as at 30 June
2007
CORONERS ACT 2006
All cases from 1 July
2007
1 Chief Coroner
14 Full time Coroners
27 Support staff (C.S.U)
Office of Chief Coroner
Not all self inflicted
deaths to inquest
Geographical
locations
NORTHERN REGION >
CENTRAL REGION >
SOUTHERN REGION >
•
•
•
•
NORTHERN REGION
CENTRAL REGION
SOUTHERN REGION
The population in the three
regions is serviced by 9
Coronial Services Units
(CSU’s)
4 Northern regional CSU’s
3 Central regional CSU’s
2 Southern regional CSU’s
NORTHERN REGION
CENTRAL REGION
SOUTHERN REGION
REGIONAL MANAGERS
The 3 regions each have a
manager
CORONIAL SERVICES UNITS
• Support for 14 fulltime coroners
• Split into 3 regions = Northern, Central,
Southern
• CSU staff = MoJ employees = Regional
managers, coronial co-ordinators, research
officers, office administrators.
• Co-ordinators = Case managers/Court
takers, admin & logistical support
• Dedicated CSU meeting/board rooms
• Coronial inquest hearing circuits
- Mobile evidence recording equip (digital)
-Managed by demand
REGIONAL MANAGERS ROLE
• Operational management and technical
oversight
• Foster effective relationships
• Provide leadership to maximise regional team
performance
• Develop and implement best practice
administration processes
• Implement and review CSU strategies, policies
etc
• Service, service, service
• Communication, Communication,
Communication!
RELATIONSHIPS
INTERNAL:
• CSU managers
• CSU Business
manager
• CSU staff
• MoJ
managers/staff
JUDICIAL:
• Chief Coroner
• Coroners
EXTERNAL:
• NZ Police (incl iwi & other
liaison officers)
• Pathologists
• Local community groups
(iwi/cultural/religious)
• Funeral directors
• District Health Boards
• Service providers
• Investigating authorities
SOUTHERN CSU VISION & VALUES
• VISION : Working with families, related
agencies & our community in providing an
effective, compassionate and valuable service.
• VALUES: People
Integrity
Respect
Communication
Professionalism
Compassion
Consultation & collaboration
Perseverance
WHAT THE PUBLIC WILL SEE
/ EXPERIENCE
• 9 fully equipped offices - professional layout,
corporate signage, a specific person to assist.
• 24/7 coronial support
• Website with contacts and brochures
• Brochures and leaflets in all Police stations/V.S
• Increased efficiency through staff access to
technical support, laptops, intranet etc
• Other agencies (ACC, Work & Income etc)
prepared for new system
• Service, consistency, communication
• Ongoing consultation and engagement
NEW SERVICE
= Efficiency/Timeliness
= Education
= Cultural sensitivity
= Consistency
= Ability to use data to affect
change
- access to NCIS
- introduce New Zealand CIS