Transcript the potential for intercultural competence

THE POTENTIAL FOR
INTERCULTURAL
COMPETENCE
CHAPTER 12
OBJECTIVES
• To present the Behavioral Assessment Scale
for Intercultural Competence (BASIC) as a
tool that can be used to become more
interculturally competent.
• To present description, interpretation, and
evaluation as a tool that can be used to
become more interculturally competent.
OBJECTIVES
• To describe some of the outcomes of
intercultural contact for people and cultures.
• To define acculturation and its many related
terms.
• To explain the process of acculturation.
• To discuss some of the ethical dilemmas in
intercultural communication.
OBJECTIVES
• To offer some concluding remarks about the
development of intercultural
communication competence.
Basic Tools for Improving
Intercultural Competence
• The BASICs of intercultural competence is
an eight-item behavioral assessment scale
that is based on the idea that a person’s
behaviors are what others use to determine
intercultural competence.
Basic Tools for Improving
Intercultural Competence
1. Displays of respect are present, but shown
differently in every culture.
2. Orientation to knowledge refers to the terms
people use to explain themselves and the world.
3. Empathy is to behave as if one understands the
world as others do.
4. Interaction management refers to the skills
necessary to maintain a conversation.
Basic Tools for Improving
Intercultural Competence
5. Task-role behavior refers to those skills that contribute
to a group’s performance.
6. Relational role behavior deals with efforts to build and
maintain personal relationships.
7. Tolerance for ambiguity refers to the extent to which an
individual can deal with unpredictability and
uncertainty.
8. Interaction posture focuses on the ability to respond to
others in a way that is not judgmental.
Basic Tools for Improving
Intercultural Competence