Transcript What is Communication?

What is
Communication?
What is Communication?
The process of creating and exchanging meaning
though symbolic interaction.
These symbols may be verbal (spoken or written
words).
These symbols may also be nonverbal like
gestures, eye contact or tone of voice.
The message is more important the actual words
It is the sum of the words, gestures, attire,
posture, voice and more.
Context
The situation in which the communication
occurs:
– What is happening-occasion
– Who you are talking to-people
– What you want from the communication-task
You need to know what is appropriate for your
specific situation.
A role is played in a specific situation
A norm is a guideline of what’s appropriate for a
specific situation.
Standard
An established level of requirement or excellence.
The foundation by which you base your
communication decisions.
– Appropriate for Self: knowing who you are, what you
want, and how you want others to look at you
– Appropriate for the Listener: consider needs, wants
and limitations
– Appropriate for Occasion: time, place, or purpose
– Appropriate for the Task: job at hand
– Pg. 8 – figure 1-2
Why is having good communication
skills important?
You spend anywhere from 75 to 95% of your time
each day using some form of communicating.
-
Choices in the morning
Choices at work or school (see chart on pg. 8)
Choices at home
Choices at other social situations
Competent Communicator
Knowledge – being informed for accurate and
recent information
Attitudes- influence the way you see yourself and
other people. (see chart pg. 10)
– How attitudes impact others
– Managing your attitude
– Changing your attitude
Skills – a variety of skills helps you communicate
-Task skills – needed to get a given job done
-Relationship skills – needed to nurture and
maintain goodwill
Are Students Ready for Work?
Pg. 10, figure 1-4
Organizations
Organization – a number of people with specific
responsibility who are united for some purpose.
They have certain functions:
– Identity- they help you define who you are as a
person.
– Unity – by joining together on a task many people can
do what a single person cannot.
– Preservation – they help fortify our beliefs and values
that we have as people.
Culture
Culture – the set of life patterns passed down
from one generation to the next in a group of
people.
Organizational culture – how an organization
thinks, what it finds important, and how it
conducts business.
Culture Shock – confusion or anxiety that
sometimes results when people come into
contact with a culture different than their
own.
Elements of culture
Structure – parts of the organization as well
as the relationship between the parts.
Systems – systems must be in place to give
coordination to a specific goal.
Values & beliefs – governs the groups policy
and actions.
– Personal values
– Organizational values
– Pg. 18, figure 1-5
Elements of Culture pt. 2
Goals – organizations try to set & reach goals.
Goals come from values & beliefs.
Environment – physical surroundings: home,
school, community
Traditions – carried out year after year. A
practice or ceremony.
Heroes – one who s respected & admired for
the contributions made to society.
What is
Communication?
What is Communication?
Symbolic
Verbal or Non-Verbal
Words, gestures, attire, posture, voice and more.
The message is more important
than the words.
Context
– occasion
– people
– task
A role is a part played in a specific situation
A norm is a guideline of what’s appropriate for a specific
situation.
Standard
An established level of requirement or excellence.
– Appropriate for Self
– Appropriate for the Listener
– Appropriate for the Occasion
– Appropriate for the Task
Characteristics of a competent communicator
Knowledge
Attitude
Skills
Organizations
people with specific responsibilities who are
united for a purpose.
Functions:
– Identity: defines who you are
as a person.
– Unity: joining together on a task.
– Preservation: fortify our beliefs
and values.
Culture
Ethnic Culture – the set of life patterns passed
down from one generation to the next in a group
of people.
Organizational culture – how an organization
thinks, what it finds important, and how it
conducts business.
Culture Shock – confusion or anxiety that
sometimes results when people come into
contact with a culture different than their own.
Elements of culture
Structure – parts of the organization as well as
the relationship between the parts.
Systems – systems must be in place to give
coordination to a specific goal.
Values & beliefs – governs the groups policy
and actions.
– Personal values
– Organizational values
Elements of Culture pt. 2
Goals – organizations try to set & reach goals.
Goals come from values & beliefs.
Environment – physical surroundings: home,
school, community
Traditions – carried out year after year. A practice
or ceremony.
Heroes – one who is respected & admired for the
contributions made to society.
Why is having good communication
skills important?
You spend anywhere from 75 to 95% of your time
each day using some form of communicating.
-
Choices in the morning
Choices at work or school
Choices at home
Choices at other social situations
Competent Communicator
Knowledge – being informed for accurate and recent
information
Attitudes- influence the way you see yourself and other
people.
– How attitudes impact others
– Managing your attitude
– Changing your attitude
Skills – a variety of skills helps you communicate
-Task skills – needed to get a given job done
-Relationship skills – needed to nurture and maintain
goodwill