Transcript 7 Deadliest Communication Sins

7 Deadliest
Communication Sins
of Project Managers
www.WorkplaceCommunciationExpert.com
Managing Virtual Teams
7 Deadliest Communication Sins
of Project Managers
What is Your #1 Biggest
Frustration or Challenge With
Interpersonal Communication
(as it relates to stakeholders)?
7 Deadliest Communication Sins
of Project Managers
What is the #1 factor
impacting a PMs ability to
influence project team
success?
7 Deadliest Communication Sins
of Project Managers
The Path to Influential Leadership
7 Deadliest Communication Sins
of Project Managers
The Path to Influential Leadership
Trust
7 Deadliest Communication Sins
of Project Managers
The Path to Influential Leadership
Stephen Covey: “The Speed of Trust”
“As trust goes down, speed goes
down and costs go up and…
as trust goes up, speed goes up
and costs go down!”
7 Deadliest Communication Sins
of Project Managers
The Path to Influential Leadership
Trust Defined:
“The absolute belief that you
have my best interests at heart,
& that you can & will do what you
say you are going to do!”
7 Deadliest Communication Sins
of Project Managers
The Path to Influential Leadership
Are you consciously
communicating to
always build trust?
7 Deadliest Communication Sins
of Project Managers
Robert Carkhuff, Ph.D.
“All communication is
for better or worse!”
7 Deadliest Communication Sins
of Project Managers
#1
7 Deadliest Communication Sins
of Project Managers
#1
7 Deadliest Communication Sins
of Project Managers
#1 Lack of Specificity
7 Deadliest Communication Sins
of Project Managers
#1 Lack of Specificity
7 Deadliest Communication Sins
of Project Managers
#1 Lack of Specificity
How much time does
“non-specific” communication
waste?
7 Deadliest Communication Sins
of Project Managers
#2
7 Deadliest Communication Sins
of Project Managers
#2 Lack of Desirable Behaviors
7 Deadliest Communication Sins
of Project Managers
#2 Lack of Desirable Behaviors
Stop asking me the same
questions over and over!
7 Deadliest Communication Sins
of Project Managers
#2 Lack of Desirable Behaviors
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Stop coming late to meetings
Don’t be late to the meeting
Stop the victim mentality
Stop talking over me
Stop making a crisis out of every little issue
Stop the passive-aggressive behavior
Stop hitting “reply all” to group emails
7 Deadliest Communication Sins
of Project Managers
#2 Lack of Desirable Behaviors
No-Don’t-Stop
7 Deadliest Communication Sins
of Project Managers
#3
7 Deadliest Communication Sins
of Project Managers
#3 Lack of Immediacy & Promptness
What , me worry?
7 Deadliest Communication Sins
of Project Managers
#3 Lack of Immediacy & Promptness
What , me worry?
7 Deadliest Communication Sins
of Project Managers
#4
7 Deadliest Communication Sins
of Project Managers
#4 Lack of Respectful ReBUTtals
“That’s a great idea, BUT…”
“You really did a great job, BUT…”
“I’d love to give you a raise, BUT…”
7 Deadliest Communication Sins
of Project Managers
#4 Lack of Respectful ReBUTtals
“That’s a great idea, and…”
“You really did a great job, and…”
“I’d love to give you a raise, and…”
7 Deadliest Communication Sins
of Project Managers
#4 Lack of Respectful ReBUTtals
BUT
ALTHOUGH
HOWEVER
7 Deadliest Communication Sins
of Project Managers
#5
7 Deadliest Communication Sins
of Project Managers
#5 Lack of Appropriate Tone & Body
Language
7 Deadliest Communication Sins
of Project Managers
#5 Lack of Appropriate Tone & Body
Language
In what ways
is this a
problem?
7 Deadliest Communication Sins
of Project Managers
#5 Lack of Appropriate Tone & Body
Language
7 Deadliest Communication Sins
of Project Managers
#5 Lack of Appropriate Tone & Body
Language
Sarcasm’s Greek Root = SARKAZEIN
SARKAZEIN definition = “To Tear Flesh”
7 Deadliest Communication Sins
of Project Managers
#6
7 Deadliest Communication Sins
of Project Managers
#6 Lack of Focused Attention
 Tech Interruptions
 People Interruptions
 Mind Interruptions
 Exacerbated by the
“Myth of Multi-Tasking
7 Deadliest Communication Sins
of Project Managers
#7
7 Deadliest Communication Sins
of Project Managers
#7 Lack of Directness & Candor
What types of subjects and
conversations lack
“directness & candor?”
7 Deadliest Communication Sins
of Project Managers
#7 Lack of Directness & Candor
7 Deadliest Communication Sins
of Project Managers
My Deadliest Communication Sins:
 Lack of Specificity
 Lack of Desirable Behaviors
 Lack of Immediacy & Promptness
 Lack of Respectful ReBUTals
 Lack of Appropriate Tone & Body Language
 Lack of Focused Attention
 Lack of Directness & Candor
7 Deadliest Communication Sins
of Project Managers
Root Cause Analysis?
 Lack of Knowledge & Skills
 Lazy Communication Habits
 Low Self-Esteem
TIME FOR BURNING QUESTIONS!!!
7 Deadliest Communication Sins
of Project Managers
What Are the Deadliest
Communication Sins for…?
You?
Your Project Team?
Your Organization?
7 Deadliest Communication Sins
of Project Managers
What is the cumulative cost of these
“Communication Sins” on your project
team/in your organization?
7 Deadliest Communication Sins
of Project Managers
Triple Your Communication
Effectiveness in 12 months
1. White Paper Report:
The Deadliest Sins of Communication
2. Podcast
The 4 Truths of Workplace Communication
1.
52 Communication Power Words – 1 per week
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