Transcript Lack of Specificity The 7 Deadliest Communication Sins

The 7 Deadliest
Communication Sins of
IT Professionals
www.YourChampionshipCompany.com
Managing Virtual Teams
The 7 Deadliest Communication Sins
Your Interpersonal
Communication
Issues?
The 7 Deadliest Communication Sins
How Are These
A Problem?
The 7 Deadliest Communication Sins
Stephen M.R. Covey: “The Speed of Trust”
“As trust goes down, speed goes
down and costs go up and…
As trust goes up, speed goes up
and costs go down!”
The 7 Deadliest Communication Sins
But,
How Much?
The 7 Deadliest Communication Sins
Research by Towers Watson, ComTIA, Cognisco & Siemens
2008-2010
Average Employee Wastes:
40-minutes per day
Average Annual Cost:
$5,220 per year per employee
The 7 Deadliest Communication Sins
Robert Carkhuff, Ph.D.
“All communication
is for
better or worse!”
The 7 Deadliest Communication Sins
Robert Carkhuff, Ph.D.
“All communication
is for
better or worse!”
The 7 Deadliest Communication Sins
Communication Sin #1:
The 7 Deadliest Communication Sins
Communication Sin #1:
“Anytime”
The 7 Deadliest Communication Sins
Communication Sin #1:
Lack of Specificity
The 7 Deadliest Communication Sins
Communication Sin #2:
The 7 Deadliest Communication Sins
Communication Sin #2:
Lack of Desirable Behaviors
The 7 Deadliest Communication Sins
Communication Sin #2:
Lack of Desirable Behaviors
3 Problems with this sin:
1) Negative/nagging
2) Non-specific
3) Focuses on past
The 7 Deadliest Communication Sins
Communication Sin #3:
What , me worry?
WHY?
The 7 Deadliest Communication Sins
Communication Sin #3:
What , me worry?
The 7 Deadliest Communication Sins
Communication Sin #3:
Lack of Immediacy, Urgency & Promptness
What , me worry?
The 7 Deadliest Communication Sins
Communication Sin #3:
Lack of Immediacy, Urgency & Promptness
Overcome this by:
1) Creating a more trusting relationship
2) Learn confrontation comm. skills
3) Just Do It!
The 7 Deadliest Communication Sins
Communication Sin #4:
That’s a great idea,
but…
You did a great job,
but…
I’d love to give you a
raise, but…
The 7 Deadliest Communication Sins
Communication Sin #4:
Lack of Respectful ReBUTtals
That’s a great idea,
but…
You did a great job,
but…
I’d love to give you a
raise, but…
The 7 Deadliest Communication Sins
Communication Sin #4:
Lack of Respectful ReBUTtals
That’s a great idea,
and…
but…
You did a great job,
and…
but…
I’d love to give you a
and…
raise, but…
The 7 Deadliest Communication Sins
Communication Sin #4:
Lack of Respectful ReBUTtals
BUT
ALTHOUGH
HOWEVER
The 7 Deadliest Communication Sins
Communication Sin #5:
The 7 Deadliest Communication Sins
Communication Sin #5:
Lack of Appropriate Tone & Body Language
In what forms does
this show up?
How & why is this
a problem?
The 7 Deadliest Communication Sins
Communication Sin #5:
Lack of Appropriate Tone & Body Language
•
Glares/Stares
•
Rolling eyes
•
Folding arms
•
Pointing Fingers
•
Raising voice/yelling
The 7 Deadliest Communication Sins
Communication Sin #5:
Lack of Appropriate Tone & Body Language
Caused By:
•Lack of Emotional
Intelligence
•Low Self-Esteem
•Lack of Empathy
The 7 Deadliest Communication Sins
Communication Sin #6:
The 7 Deadliest Communication Sins
Communication Sin #6:
Lack of Focused Attention
3 Types of Distractions:
•Tech*
•People*
•Mind*
* The Myth of Multi-Tasking
The 7 Deadliest Communication Sins
Communication Sin #6:
Lack of Focused Attention
3 Ways to Combat
•Decide (Listening is NOT a Skill)
•Command Attention
•Demand Attention
The 7 Deadliest Communication Sins
Communication Sin #7:
The 7 Deadliest Communication Sins
Communication Sin #7:
Lack of Directness & Candor
The 7 Deadliest Communication Sins
Communication Sin #7:
Lack of Directness & Candor
The 7 Deadliest Communication Sins
Communication Sin #7:
Lack of Directness & Candor
Sarcasm’s Greek Root = SARKAZEIN
SARKAZEIN definition = “To Tear Flesh”
The 7 Deadliest Communication Sins
3 Primary Causes:
• Lack of Awareness
• Lazy Communication Habits
• Low Self-Esteem
The 7 Deadliest Communication Sins
What is the cumulative cost of these
“Communication Sins” in your
organization?
$5,220 per employee
Who else in your organization needs to
learn about these “7 Communication
Sins?
The 7 Deadliest Communication Sins
SOLUTION:
The 7 Critical Communication Skills
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Communicate With Specificity
Communicate Future Desirable Behaviors
Communicate 1st Most Appropriate Time
Make Your ReBUTtal Using “AND” as transition
Respond with appropriate tone & body language
Learn to Command & Demand Others’ Attention
Learn how to communicate directly & candidly
Where to Start? Pick 1 for 30-days!
The 7 Deadliest Communication Sins
2 FREE Gifts
• Double your Communication Power in 12
months – 52 Power Words!
• Your Personal Question Answered
www.TheConsciousCommunicator.com
The 7 Critical Communication Skills
“How You
Pitch It,
Determines
How You
Connect!”