Transcript Communicating in Professional Contexts

Communicating in
Professional Contexts
Skills, Ethics, and Technologies 2ed
Chapter Six:
Information Technology and Conscious
Communication
H.L. Goodall
&
Sandra Goodall
Ch6: Information Technology and Conscious Communication
Information Technology
and Communication
 The Downside to Information
Technology
 Revising our Approach to
 Information Technology and
Gender Differences
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Information Technology
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Ch6: Information Technology and Conscious Communication
Information Technology
and Communication
 Information Technology and Conscious
Communication - A Continuum
Copyright © 2006 Wadsworth
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Ch6: Information Technology and Conscious Communication
Information Technology
and Communication
 Information Technology and Conscious
Communication - A Continuum
Copyright © 2006 Wadsworth
4
Ch6: Information Technology and Conscious Communication
Information Technology
and Communication
 Information Technology and Conscious
Communication - A Continuum
Copyright © 2006 Wadsworth
5
Ch6: Information Technology and Conscious Communication
Information Technology
and Communication
 Information Technology and Conscious
Communication - A Continuum
Copyright © 2006 Wadsworth
6
Ch6: Information Technology and Conscious Communication
Information Technology
and Communication
 Information Technology and Conscious
Communication - A Continuum
Copyright © 2006 Wadsworth
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Ch6: Information Technology and Conscious Communication
Types of Information
Technology
 Computer-Assisted Communication
 PC Modems
 Computer Cams
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Technologies
 Videoconferences
 Electronic and Voice Mail Systems
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Ch6: Information Technology and Conscious Communication
Using Voice Mail
 Be Clear and Concise
 Limit Message
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 Give Relevant Information
 Include Date and Time of Response
 Don’t Ramble or Mix Information
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Ch6: Information Technology and Conscious Communication
Using E-mail
 Use Short Concise Statements
 Assume at Least One Turn for Each Other
in Conversation
 Invite Follow-up
 Convey Emotion
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 Don’t Cry Wolf
 Have Easily Recognized Participants
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Ch6: Information Technology and Conscious Communication
What E-mail Is and Isn’t
 An E-mail Isn’t a Novel
 It Isn’t Junk Mail
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 It Isn’t a Fight
All You Need to Know to be A Good Net Citizen
http://www.the-eggman.com/writings/etiquitte_1.html
 It Isn’t a Private Love Letter
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Ch6: Information Technology and Conscious Communication
Types of Information
Technology
Computer Networks
 Virtual Communities
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 Telecommuting
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Ch6: Information Technology and Conscious Communication
Videoconferencing
Before You Begin
 Reserve Facilities
 Learn to Use the Equipment
 Determine Potential Audience
 Keep in Mind it is a Visual Medium
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Ch6: Information Technology and Conscious Communication
Videoconferencing
When Conferencing
 Present Agenda for Meeting
 Vary Images on the Screen
 Use Confident, Energetic, Engaging
Nonverbal Cues
 Adjust for Time Lag
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 Look into the Camera
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Ch6: Information Technology and Conscious Communication
Doing Web-Based Research
 Check School Library for Unique
Search Engines
 Use School’s Homepage to Start
 Contact the Communication Institute
for Online Research
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Ch6: Information Technology and Conscious Communication
Surfing the Net for Information
 Use Succinct Keywords in Search Engines
 When Relevant Sites are Identified, Click
 Click Links until You Find What You Want
 Bookmark so You Can Find it Again
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Ch6: Information Technology and Conscious Communication
How Much Technology
Do I Need?
It Depends on…
 Your Business or Profession
 Standards Set by Your Industry
 Amount of Time You are Willing to
Invest in Learning
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Communicating in
Professional Contexts
Skills, Ethics, and Technologies 2ed
H.L. Goodall
&
Sandra Goodall