Transcript 1 Abraham Lincoln 22 failed in business 23 defeated for Legislature

Abraham Lincoln
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failed in business
defeated for Legislature
failed in business again
elected to Legislature
sweetheart died
had nervous breakdown
defeated for Speaker
defeated for Elector
defeated for Congress
elected to Congress
defeated for Congress
defeated for Senate
defeated for Vice-President
defeated for Senate
elected President of the United States
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Communicating
old Ch. 12, new Ch. 13
Communication pitfalls
Channels, electronic media
Downward, upward, and horizontal
communication
The grapevine
Interpersonal Communication Pitfalls
Perception
Distortion in the process of receiving and interpreting
information
Filtering
Withholding, ignoring, or distorting information
Examples?
Various Channels of Communication
Oral communication
Face-to-face, telephone, formal presentations
Written communication
Email, memos, letters, reports, computer files, other written
documents
Each has advantages and disadvantages
Electronic Media
Advantages
Flexible and efficient
Cheap and fast
Ability to work virtually
Availability of “richer” media for complex or critical messages
Disadvantages
Difficulty in solving some complex problems
Less suitable for confidential information, conflict
management, and negotiating
Electronic overload
Organizational Communication
Downward communication
Direction, motivation, coaching, open-book management (info)
Upward communication
Extremely valuable to management, reinforce, don’t punish
Horizontal communication
Collaboration, coordination
Peer interaction—emotional/social support
Informal communication
The grapevine—very important, but can distort
Boundary-less organizations
Free flow of information
What we just did
Chapter 12: Communication
Communication pitfalls
Channels, electronic media
Downward, upward, and horizontal
communication
The grapevine