Transcript Communication - Moore Public Schools

Communication
Presenter Name
Key Points
• How do I communicate with students, parents,
and colleagues?
• Why and when do I contact parents? How do I
document these contacts?
• What’s the difference between feedback &
criticism?
• How does nonverbal & verbal communication
impact learning and behavior?
• How do I communicate with a student who is
misbehaving?
Professional Communication
• As a professional, your task is to
recognize the communication issues in
any situation…
– Distractions
– Undertones
– Reactions
– Emotional responses
• And to act and react appropriately.
Communication with Parents
• Parents are a key component of student success
and should be contacted for
–
–
–
–
Positive reinforcement
Help or ideas for behavior management
Assistance with academic struggles
Guidance with challenging situations
• Make parent contacts strategy meetings, not
“gripe sessions” by focusing on solving the
struggles the student is facing, not on how the
student in “making you crazy.”
Communication with Parents
• Document parent contacts regardless of
the form of communication
– Conference
– Email
– Phone call
– Notes
• Note the date, time, reason for the contact,
and result of the contact for future
reference and follow up.
Feedback vs. Criticism
Feedback
Criticism
Motivation is to help students
improve
Motivation is to point out
insufficiencies or wrongs
Focused on specific behavior or
issue
Focused on personal or individual
aspects of student
Strategic—offers spotlight on what
went wrong and how to fix it
Punitive—delineates acceptable
and unacceptable
Intended to be a “loop” that asks
for information in return
Intended to be statement with little
return communication
Verbal vs. Nonverbal
Communication
• Verbal—words or written comments
• Nonverbal—gestures, expressions, proximity
• Both are used by teachers and students
throughout any interaction
– Nonverbal cues are often noticed, but consciously
ignored by both
– Teachers can use both effectively and strategically
• If verbal and nonverbal signals don’t match,
nonverbal wins.
Nonverbal Communication
• S: Smile
Smiles soften your face even in conflict situations
• O: Open Gestures
Watch out for closed arms, hands on hips, and curled fists
• F: Face forward
Looking away from the person with whom you are speaking
communicates distraction or dismissal
• T: Tone of Voice
Be aware of the volume and attitude of your words
• E: Eye Contact
Even when communicating bad news, eye contact allows the
listener to see beyond the words.
• N: Nod
A gentle, timely nod tells the speaker your listening, that you hear
them even when you don’t agree
Communicating with Misbehaving
Students
•
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Watch the situation.
Notice all the factors that influence the behavior.
– Who else is involved?
– What are the circumstances?
– Is this an isolated incident? While close to the misbehaving student, describe to
the student at least two features of correct performance that would be most
useful in serving as a springboard to the prompt.
•
Get close to the student.
– Don’t discipline a student in front of the class or distract others with it
– For older students, get on the student’s level, be aware that standing “over”
him/her can cause negative reaction.
•
Describe the situation and behavior as clearly and briefly as possible.
– Help the student see what you see
•
Describe the consequences for the misbehavior or the next steps you
want taken to correct it.
– Questions such “would you…?” or “could you...?” tend to get a better response
than statements like “you need to…” or demands for cooperation.
•
Praise the compliance with a short “Thank you” and move away.