Transcript NPW 2015 slides - MHW Communications

Effective Communication
in Business
and in Life
Presented at the
Canadian Payroll Association
National Payroll Week 2015
by
Helen Wilkie
The Communication
Contract™
Writing
Speaking
Behaviour
Message
Received
and
Understood!
Reading
Listening
Learning
Breach of Contract
Half-listening
Unclear
writing
Not
Not
explaining Checking for
fully
Understanding
Sulking
Multi-tasking
Communication Styles
The
Doer
The
Thinker
The
Feeler
The
Creator
More Power
to You!
Powerful Roles
• Payroll management
• Accounting
• Legislative and employment standards
compliance
• Employee benefits administration
• Human resources functions
• Wife, husband, parent, sibling, child
How We Give Our Power
Away
Victimhood
Fact, opinion or propaganda?
Do “they” work at your company?
Take Back Your Power
Through Critical Thinking
Thoughts Feelings
Actions
Results
How Our Brains Work
The Amygdala
The Cerebral Cortex
Foil the Amygdala!
The
rubber
band
technique
Take Back Your Power
Through Critical Thinking
Is it true?
Do I really
know it’s
true?
What do I
base this
belief on?
Do I trust the
source?
Why?
If it is true,
does it
matter—to
me?
Did I Breach the
Contract?
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Where did the breach occur?
•
What could I have done or said
better?
•
What can I learn from this?
Was it in any way my fault?
Did I disrespect the other person’s
right to opinion?
Empowering Words
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Where did you hear that?
What makes you say that?
I believe I have a better way of doing this
How will it help if I do that?
Did you mean to be insulting?
Do you realize you’re shouting?
When you…I feel…I’d like
I’m not clear about what you want
Is this what you want me to do?
I want to talk to you about X because…I’ve noticed…
I’m calling you about Y because…I’m concerned…