Transcript Power Point® Templates for Deutsche Post DHL Group

Dep. 513 Labor Relations International & Human Rights
GIRN – Vevey Switzerland – alternatives to an IFA
DPDHL
Bonn, November 7th, 2013
Linda Kromjong
Key Facts about Deutsche Post DHL
Among the top 10 largest employers
Regulatory Environment
Organizational Setup in 4 Divisions
Global Industrial Relations
demand for IFA
CoC and SCOC in place
complaint filed
GIRN – November 12-13, 2013 – workshop alternatives to an IFA
Deutsche Post DHL | Page
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DPDHL Dialogue Model
Strong focus on local level, working well in Europe but missing
on global level
Local: Works Council
EU: European Works Council
European Social Dialogue
Global: current dialogue through
OECD NCP Germany
GIRN – November 12-13, 2013 – workshop alternatives to an IFA
Working Well
Challenges
Benefits
Dialogue Models
Germany: ver.di member of
Supervisory Board
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early information
about potential
issues
shared solutions
common
understanding of
company
performance drivers
Deutsche Post DHL | Page
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DPDHL Investigation Model
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Variety of internal investigation formats in place
Working Well
Challenges
Benefits
Investigation Models
IR Risk Assessment for high
profile countries
Audits: global and local
Compliance office and compliance
hotline in place
No joint investigation with
external stakeholders
GIRN – November 12-13, 2013 – workshop alternatives to an IFA
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know our risks
due diligence in
place
continuous
improvement
Deutsche Post DHL | Page
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DPDHL Remedy Model
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Local issues escalated through IR Forum and shared crossdivisional
Escalation criteria defining when
issues to be sorted globally
cross-divisional IR Forum for
best practice sharing established
Prevention: developing IR
Awareness Training through
e-learning
GIRN – November 12-13, 2013 – workshop alternatives to an IFA
Challenges
Benefits
Remedy Models
Issues sorted locally
Working Well
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early warning
system - limit
business disruption
one DPDHL
perspective
education &
awareness driving
employee
engagement
Deutsche Post DHL | Page
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DPDHL Communication Model
Only reactive external communication, strengthening of internal
communication via IR Forum
Working Well
Challenges
Benefits
Communication Models
IR Forum: internal communication
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stakeholder
management
Only reactive external communication
brand protection
Set up of External Stakeholder
Management Project to develop
external communication strategy
consistent
communication &
best practice
sharing
GIRN – November 12-13, 2013 – workshop alternatives to an IFA
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Deutsche Post DHL | Page
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Alternatives to an IFA – agenda November 12, 2013
Alternatives to an IFA
Introduction
Linda Kromjong
9:30
Company examples
Albert Martens,
Enrique Rueda and
Linda Kromjong
9:35
Q&A
all
10:05
Brainstorming solutions in groups
all
10:15
Sharing solutions and wrap up
all
10:45
Coffee
all
11:00
GIRN – November 12-13, 2013 – workshop alternatives to an IFA
Deutsche Post DHL | Page
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Alternatives to an IFA – guiding questions for discussion
1.
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3.
Dialogue models:
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what dialogue models do you have?
•
what are the success criteria for a productive dialogue?
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what future models do you envisage?
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what topics to discuss at what level – local versus global?
• split in 3 groups
• every group all questions
• post it’s with suggestions
on flip chart
• 30 minutes
• appoint a spokes person to
share the outcome
Investigations of issues:
•
how to you deal with investigation issues – company audit only, jointly with social partners, other
external parties?
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what works – what does not work – what are your suggestions?
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how do you report on issue found and remedy for resolution?
Solutions how to deal best with campaigns and remedy models:
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how to find the balance between global and local responsibility, where do you solve issues?
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what escalation processes do you have in place?
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what remedy model do you have in place?
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what is the most effective level to communicate solutions externally – local and/or global?
GIRN – November 12-13, 2013 – workshop alternatives to an IFA
Deutsche Post DHL | Page
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