Transcript 沟通技巧

组员：庞俊龙、温小阳、杨兵、邓矜、
赵雨轩、张元、刘凌峰
Next, let us to understand the definition
of communication skills
English:“沟通”就是communication
也可以是negotiation
还可以是dialogue
汉语简单明了：“沟通”就是使“水沟”畅通，
让管道无障碍，使两方能连通。
Definition:
In generally, the communication ability is mean the speaker
who home have the good condition to do the communication
work. In briefly, the human communication ability is mean the
people who have the ability to communication information
effectively to others. It include the outside skills and inside
reasons.
一般说来，沟通能力指沟通者所具备的能胜任沟通工作的
优良主观条件。简言之，人际沟通的能力指一个人与他人
有效地进行沟通信息的能力，包括外在技巧和内在动因。
The communication ability including expression ability, debate
ability, listening ability and design ability.
Factor:
There have two factor to consist of communication
ability. The one is thinking clearly, whether can collect
the information effectively, and then make out the
analysis and judgement of the logic. The other is whether
can express the process and results of your thinking.
构成沟通能力有两个因素，一是思维是否清晰，能否
有效地收集信息，并做出逻辑的分析和判断。另一则是
能否贴切地表达出自己的思维过程和结果。
Human beings are social animals. Sociaty is the product
of human intereotion, and it also is a possible condition to
decide a person’s success.
Professional work need communication.
Social activity need communication.
Communication is a guarantee to personal
Speaking

Speaking“sorry”
your inside
in time,
feeling,
can make
evencommunication
though is painful
fluently.
and
unable.
pritical
、No
complain.
Pritical
and complain
bothtoof
 No
When
things
drap
into trouble
situation,
keeping are
patient
the
killerthe
of changeable
communication,
and only make things worse.
waiting
chance.
 Respecting others, even though when the others don’t show
your respect. You should request them respect properly.
 Don’t communicating when you in bad temper, especially
you can’t make a decision.
 Listen without in interrupting each other and your eyes not
dodge , give your mind to listen what he says.
 Dare to admit mistakes and the courage to take responsibility.
 The brave speak out: shew out own feelings, thoughts and
expectations with a straight for ward way.
 Be patient and also have the wisdom.
 Don’t use the vicious words hurt people.
 Leave to refuse
 Business and not personal.
Important skills :Body language
Raise communication ability method:
1.The evaluation of own communication situation.
2. Evaluation of own way of communication.
3. The formulation and implementation of the communication
plan.
4. To monitor progress of plan.
Generally speaking, training own communication skills
from two aspects: One is to increase the ability to understand
other one is to improve the ability of expression.
More listening to understand each other’s true intentions.
Don’t fall into the argument and just pay attention to your
communication style.
To seek win-win.