Transcript 11.6 MB PowerPoint file

MessyBoard: Improving Collaboration by
Decreasing Costs and Increasing Enjoyment
Adam M. Fass
Ph.D. Thesis Proposal
August 6th, 2003
Projects Demand Multiple People
http://www.ianadamsphotography.com/gallery/rural/pages/page10.htm
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Communication Has A Cost
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Workplace Communication is
not Enjoyable
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People Do Not Communicate Enough
• Kraut et al. 1990 Informal Communication in
Organizations
http://www.sltrib.com/2003/May/05302003/friday/friday.asp
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Research Goals
• Decrease the cost of communication
– More work-related communication
• Making communication enjoyable
– More work-related communication
– More casual communication
– All else being equal, more enjoyment is
good
• Small groups of workers (<30)
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Approach
• Build a software communication medium
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Approach
• Build a software communication medium
• Embed specific solutions to common
problems
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Approach
• Build a software communication medium
• Embed specific solutions to common
problems
• Integrate the medium into people’s lives
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Approach
• Build a software communication medium
• Embed specific solutions to common
problems
• Integrate the medium into people’s lives
• Evaluate
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Thesis Statement
A communication medium based on the metaphor of a
bulletin board with freeform layout of text and pictures can
lower the cost of communication and make it more
enjoyable.
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Thesis Statement
A communication medium based on the metaphor of a
bulletin board with freeform layout of text and pictures can
lower the cost of communication and make it more
enjoyable.
Integrated special-purpose solutions to common
communication problems, such as scheduling a meeting,
will encourage people to use the medium.
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Thesis Statement
A communication medium based on the metaphor of a
bulletin board with freeform layout of text and pictures can
lower the cost of communication and make it more
enjoyable.
Integrated special-purpose solutions to common
communication problems, such as scheduling a meeting,
will encourage people to use the medium.
Projecting the medium on the wall, displaying it as a screen
saver, or otherwise integrating it into people's lives so that
they see it often and without much effort will further
decrease the cost of communication and make it more
enjoyable.
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Thesis Statement
A communication medium based on the metaphor of a
bulletin board with freeform layout of text and pictures can
lower the cost of communication and make it more
enjoyable.
Integrated special-purpose solutions to common
communication problems, such as scheduling a meeting,
will encourage people to use the medium.
Projecting the medium on the wall, displaying it as a screen
saver, or otherwise integrating it into people's lives so that
they see it often and without much effort will further
decrease the cost of communication and make it more
enjoyable.
A combination of iterative software design and testing,
ethnographic observations, surveys and activity logs will
provide evidence to support these claims and suggest
design guidelines for similar communication media.
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MessyBoard Demo
MessyBoard Architecture
Client
Client
Internet
Server
Client
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The Medium: MessyBoard
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Reducing Costs Of Communication:
2D Space, Freeform Layout
• Referring to an object
• Grounding a conversation
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Making Communication More Enjoyable:
2D Space, Freeform Layout
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Reducing Costs of Communication:
Freeform Drawing
MessyBoard
Could we make
this window
bigger and
this window
smaller?
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Reducing Costs of Communication:
Freeform Drawing
MessyBoard
Could we make
this window
bigger and
this window
smaller?
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Reducing Costs Of Communication:
Strict WYSIWIS, Finite Space
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Making Communication More Enjoyable:
Visual Appeal
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Reducing Costs of Communication:
Content History
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Reducing Costs of Communication:
Content History
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Reducing Costs of Communication:
Content History
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Reducing Costs of Communication:
Content History
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Reducing Costs of Communication:
Content History
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Scheduling a Meeting
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Sending an Announcement
We are moving today’s
meeting to 4:00
Adam
Ben
Desney
Andrew
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Integrating the Medium into
People’s Lives
Reducing Costs
Interruption
E-mail
Go to office to talk
Telephone
Instant Message
Voice Mail
Scheduled Meeting
Setting Aside Time
X
X
X
X
X
X
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Integrating the Medium into
People’s Lives: Projection
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Integrating the Medium into
People’s Lives: Screen Saver
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Integrating the Medium into
People’s Lives
Making Communication More Enjoyable
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Other Ways to Integrate the
Medium into People’s Lives
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Reducing Startup Cost
Stage3 MessyBoard
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Related Work
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Evaluation
• Is MessyBoard reducing the cost of
communication?
• Is MessyBoard making
communication more enjoyable?
• Do projection and screen
savers lower the cost of
communication?
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Ethnographic Observation
• Study a few carefully selected groups
• Observe groups beforehand to
establish a baseline
• Log activity
• Interviews with logs and screenshots
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Activity Logs
• Wide distribution: at least 20
groups
• Logs of every event
• Manual coding may be necessary
• Augmented with surveys
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Ethnographic Manipulation
and Measurement
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Ethnographic Manipulation
and Measurement
+
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Ethnographic Manipulation
and Measurement
+
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Ethnographic Manipulation
and Measurement
+
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Ethnographic Manipulation
and Measurement
+
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Concrete Measurements
• Notes per unit time
• Usage Patterns: time of day
• Number of people who use it
• Accuracy on recall quiz
• Response time
• Kinds of communication
• Linguistic Analysis
• Qualitative measures
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Additional Research Questions
• What are the best ways to reduce the
startup cost, and how does this affect
adoption and long-term use?
• Can concrete communication problems
be solved with special-purpose objects
embedded in a freeform medium?
• What sorts of groups will benefit from
MessyBoard the most?
• What kinds of activities does MB best
support?
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Research Plan Dependencies
Deploy MB 1
Initial Exploration
Design MB User Interface
Complete MB 2 Architecture
Build And Test MB 2
Deploy MB 2
Contextual Inquiry
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Research Plan Timeline
Initial
Exploration
Deploy MB 1
Design
User Interface
Complete
Architecture
Build And
Test MB 2
Deploy
MB 2
Contextual
Inquiry
Write Thesis Document
May 2003
Sept. 2003
Jan 2003
May 2004
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Contributions
• A Novel Software System
– Screen Saver
– History
• Converging evidence for the utility of
the system
• Design Guidelines for 2D Collaborative
Spaces
• Solutions to Common Communication
Problems
• Design knowledge for integration into
people’s lives
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Summary
• Goals
– Reduce costs of communication
– Make communication more enjoyable
• Approach
– Bulletin-board medium
– Solutions to specific problems
– Integrate into people’s lives
• Research Strategy
– Build and distribute MessyBoard
– Ethnographic observations
– Activity logs
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Acknowledgements
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My Committee
Belinda Chang, Dennis Cosgrove, Jason Pratt
Tiffany Pomarico and Mike Darga
Andrew Faulring
Cedar Reiner and Evan Rapoport
Peter Scupelli
The Stage3 Research Group
The Proffitt Perception Lab
John Stasko
Saul Greenberg
Elaine Huang
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Questions
Reduce Cost?
More Enjoyable?
Aspects
Medium
Integration:
Projection,
Screen Saver
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Measuring Reduced Costs of
Communication
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Laboratory Study: Medium
Reduces Cost of Communication
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Laboratory Study: Medium
Reduces Cost of Communication
Control
Experimental
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Laboratory Study: Medium Makes
Communication More Enjoyable
Task A
Task B
Task C
Task D
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Laboratory Study: Medium Makes
Communication More Enjoyable
Task A
Task B
Task C
Task D
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