Transcript Solutions to Concerns Raised After the 2nd RB2000 Users

Breakout Session
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Solutions to the Pending Concerns Raised
After the 2nd RB2000 Users’ Conference
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Fixes to RB2000
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PROBLEM(S) / CONCERN(S)`
SSD Interest Computation
• Manual computation do not tally with
RB2000 System.
CAUSE
Programming error
SOLUTION
Programming error corrected
Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
Start of Day
• Takes a Long Time to Process
CAUSE
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SOLUTION
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Large database log file
Non – compliant to the
recommended hardware
configuration
Conduct Regular file maintenance
by shrinking of database
Install recommended Hardware
configuration
Upgrade File Server
(Note: Using Regular Desktop as Server is not
recommended for branches with more
than 10,000 accounts especially in LMM)
Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
Financial Product Design (FPD)
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RB2000 does not provide accurate
“Next processing date” during dates
falling on holidays and/or nonbanking days
CAUSE
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SOLUTION
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System Error or program bug
found
Processing date was not properly
defined at the FPD
Program error corrected
Check FPD-processing date
especially during month-end
Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
Loan Management Module (LMM)
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Negative value appeared with
posting Loan Payments and/or
Adjustments
CAUSE
System Error and program bug
SOLUTION
Program error corrected
Improvement and Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
Loan Management Module (LMM)
• Wrong Posting of Dues
CAUSE
System Error and program bug
SOLUTION
Program error corrected
Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
Loan Management Module (LMM)
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Waiving of Penalty charges not
functioning
CAUSE
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System Error and program bug
SOLUTION
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Program error corrected
Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
Report Generation
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Inconsistent reports generated
CAUSE
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SOLUTION
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Errors were caused by inputting of
data and non-compliance of
procedures
Some errors were due to program
bug.
Re-training of RB2000 users
Data inputted should be checked
Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
Loan Batch Payment (LBP)
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Pre-terminated Loan Account or
Accounts paid in full prior to
maturity were not automatically
classified as “Close”
CAUSE
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Automatic closing of accounts was
not included in the Advance
Payment specification
SOLUTION
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Short-term Solution: Manual
closing of accounts
Long-term Solution: enhance
classification of loan status
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Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
General Ledger Module (GLM)
• Deleting of subsidiary through Ticket
Entry does not function as expected.
CAUSE
System error and program bug
SOLUTION
Program error corrected.
Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
General Ledger Module (GLM)
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Incorrect Data passed on to the
General Ledger accounts
CAUSE
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SOLUTION
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Contra Accounts were not properly
defined at the General Ledger
Interface (GLI) module.
GLM’s Report Template was not
properly defined or not defined at
all.
Correct and complete the report
template
Correct GLI corresponding
debit/credit accounts.
Fixes to RB2000
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PROBLEM(S) / CONCERN(S)
General Ledger Module (GLM)
• GL Summarization not working
CAUSE
• Procedural Error
SOLUTION
• Define “Transaction Group” in FPD
Fixes to RB2000
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Other common problems encountered:
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Network cabling not properly installed
Shortcut or RB2000 exe lost
Wrong posted amount either cash deposit/ withdrawal
Wrong transaction code
Transaction posted to another account
Incorrect check number inputted
Communication problems (e.g. no phone, fax, email account etc.
Unmanaged back-up files
Different database and executable file between client &
ASECSoft version.
10. SQL server error
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FIXES TO RB2000
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Thank You!!!
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