Transcript Personal Accountability and Conflict Resolution

The Adaptable Leader
ASSE
October 14, 2011
Presented by:
Bill Bonham and Joe Feest
An Overview
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Assess your personal communication style
Listen assertively to assess member /
customer needs & adapt to your member
/ customer style.
Understand how your leadership style
correlates to your communication style.
Make it all work together!
Communication Styles Questionnaire
Communication Styles Questionnaire
6—3—1—0
A. When I am working with another person on…
6 1. Express his/her ideas directly…
_____
3 2. Be pleasant and sensitive…
_____
0 3. Be systematic in his/her thinking…
_____
1 4. Have a results oriented approach…
_____
Communication Styles Questionnaire
I. _____
0 33. I am a physically active… 5 4 3
or _____
5 34. I am a mentally active… 0 1 2
J. _____
4 35. I am systematic…
or _____
1 36. I am sociable…
K. _____
2 37. I am methodical…
or _____
3 38. I am task oriented…
Communication Styles Questionnaire
You have up to 15 minutes, if you
need it, to fill out the questionnaire.
You will do yourself a favor if you
answer honestly.
Communication Styles Questionnaire
6—3—1—0
A. When I am working with another person on…
6 1. Express his/her ideas directly…
_____
3 2. Be pleasant and sensitive…
_____
0 3. Be systematic in his/her thinking…
_____
1 4. Have a results oriented approach…
_____
Communication Styles--Scoring
Expressive Analytical Amiable Driving
A) 1 = 6
3 =0
2=3
4= 1
B) 7 =
5=
8=
6=
42
____
18
____
36
____
24
____
Expressive
Primary Style = ___________
Amiable
Back-up Style = __________
Communication Style Model
Analytical
LOW SOCIAL
Driver
Controls emotional
expressions
Highly structured
environment
Preoccupied
Questioning
Aloof
Disciplined
Amiable
Warm
Reserved
Passive
Relaxed
Softhearted
Listens attentively
Deliberate manner
Avoids use of power
Patient
Sensitive
Appears quite busy
Gives impression of not
listening
Voices strong opinions
Serious attitude
Frank
Determined
Bold
Sociable
Spontaneous
Stimulating
Dynamic
Unstructured
Personable
Excitable
Informal
Appears quite active
Expresses emotional
opinions
HIGH SOCIAL
Expressive
Quick Reference Chart
How Can You Identify Your Member’s /
Customer’s Communication Style?
Analytical
Driver
Amiable
Expressive
How Would You Adjust Your Leadership
Style…?
What would be part of your “opening phrase…?”
Analytical
Driver
Amiable
Expressive
Thank you!
Bill & Joe