Transcript Professional Self Presentation

Professional
Self Presentation 2
Body Language and Interviews
C. West 12.03
Aims
 to develop the skills and qualities
of effective communicators
 to develop a professional approach
to interpersonal communications
Objectives
To develop:
interpersonal skills
some awareness of body language
an enhanced understanding of
intrapersonal skills
 an awareness of self presentation
(to see ourselves as others see us!)
Why?
Communication theory:
– Non-verbal – 55%
– Paralinguistic – 38%
– Verbal communication 7%
(Mehrabian, 1971, cited in Wainwright 1990)
Effective Communication
 If the verbal, that is, what we are saying,
is important, then it is essential to know
how to get the message across.
 This dynamic process develops from …
– Intrapersonal understanding
– Appreciation of what affects Interpersonal
communication
– Practice of skills in body language and vocal
clarity, tone and projection
– Consideration of ‘status’ and respect for
intercultural factors
Now let’s consider these aspects in
more detail …
Interpersonal
Communication Skills
 This means we need to understand and
develop …
– the skills involved in social interactions
– our understanding of our own and others’
social behaviour
– our ability to appreciate why people behave
or react as they do
 We all have a professional responsibility
for continuing reading, research and
personal study in this area.
Awareness of Body Language
Body language is a fundamental part
of the communication process.
It includes …
 Posture and gesture
 Eye contact
 Facial expression
 Vocal quality – pitch, volume
 Pace (speed) and tone of voice
 Non-verbal sounds; eg. a sigh
Intrapersonal Communication
Skills involve …
 How we see and value ourselves and
understand our own personalities
 Understanding the needs and
motivations that drive our personal
interactions
 Understanding the dynamic cognitive
processes by which we make sense of
our experiences
 Awareness of others’ reactions and the
ability to modify our speech and actions
based on this feedback.
Self Presentation …
Is affected by …
– Courtesy and respect for all
• This may require us to find out about
others’ beliefs, customs and cultures
– Status
• How do we present ourselves?
– On a scale of 1 – 10?!
• What does our ‘body language’ convey …
about our belief in ourselves, our
attitudes to others about us?
References and Bibliography
 Argyle, M. (1990), The Psychology of Interpersonal
Behaviour, London, Penguin
 Burton, G. & Dimbleby, R. (1993), Between Ourselves: an
Introduction to Interpersonal Communication, London,
Edward Arnold
 Gahagan, J. (1975), Interpersonal and Group Behaviour,
London, Methuen
 Honey, P. (1986), If Looks Could Kill, London, Video Arts
 Pease, A. (1997), Body Language: How to read others’
thoughts by their gestures, London, Sheldon
 Ribbens, G. & Thompson, R. (2000), Understanding Body
Language, Abingdon, Hodder and Stoughton
 Wainwright, G.R. (1990), Body Language, Sevenoaks,
Hodder and Stoughton Educational