Transcript HERE

Tolerance, Communication &
Integrity
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Do unto others…
 Tolerance is acting in a way that reflects the understanding
that the values, beliefs, hopes and dreams of others are as
important to them as yours are to you.

Jane Elliot, 1968, divided her class into blue eyed and brown eyed kids.
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Seminar Goals
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Part 1
Exploring reasons for
tolerant behavior and
communication at work
Understanding acceptable
roles and behavior at work
Self-assessments and Selfdisclosure
Improving Tolerance at
Work
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Part 2
Improve Communication
Develop specific action
steps toward your goals
Embrace integrity
Questions/Comments
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
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What are tolerant people?
 People who are willing to hear and exchange
values and ideas in a non-judgmental,
acceptable way.
 People who are continuously aware of how
their own actions, comments, memos and
emails, etc. may impact others.
 People who are willing to exist with
differences and who are not threatened by
the possible changes to their personal
worldview.
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
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Who are you?
1.
2.
3.
4.
Where did you grow
up and what is your
cultural heritage?
Think about a time
you felt different
because of your
values or beliefs?
Share a time you
were challenged to
expand your belief
in yourself and
others?
Discussion
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
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How do others see you?
How do you see others?
 What do you disclose
about yourself to
others?
 How do you react
when others disclose
personal things to
you?
 Share an important
event that made a
difference in your life?
 Discussion
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What do you stand for?
If you had only months to live how
tolerant would you be toward others?
How focused would you be about your
goals?
How carefully would you communicate?
How would you play “the hand life dealt
you?”
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
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Tolerance - Assessment
Instructions:
Please mark each of the following topics as:
Private: if it is comfortable to discuss only in private moments with friends or family.
Public: if it is comfortable to discuss openly with casual acquaintances, or strangers.
Agree
Disagree
Observations and Opinions:
1. I observe communication among all my coworkers to be professional and
appropriate at all times.
_______
_______
2. I believe that all my fellow coworkers support my efforts to do an excellent job. _______
_______
3. I do not feel all my coworkers treat me with respect.
_______
_______
_______
_______
_______
_______
_______
_______
4. I do not feel all my coworkers are open to my communication about ideas
for the company.
5. I understand and agree that the success of our company and the security
of my job are directly related to the quality of our services, which is the
result of communication and tolerance.
6. What behavior do you observe that disappoints your or “ticks you off!”?
7. What would you like to see changed to improve the tolerance of our group?
8. Would the same issues affecting you today in the workplace be the same
if you only had a few month to live?
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Tolerance in Communication
Do you listen to people with differing
backgrounds, views or opinions?
Do you discount solutions?
Do you discount solvability?
Do you discount the problem?
Do you discount the person?
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
9
Tolerance, Communication &
Supportive Efforts
 Do you experience a level of sensitivity,
tolerance & respect that lead to positive
communication and support of your efforts to
do an excellent job?
 When do you experience this and when do
you not?
 With whom do you have this experience and
with whom do you not?
 What will you do to improve professional
relationships?
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
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Tolerance & Communication =
Success & Job Security
What is your understanding about how
tolerance and communication support a
successful organization?
What steps will you need to take to
initiate building better professional
relationships to support this
understanding?
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
11
Tolerance of others’ roles & goals
 Do you prejudge others based on their role or
position in the organization?
 Do you work with some coworkers because
you like them more?
 Do you avoid working with some coworkers
because you like them less?
 Do you use tolerance as an excuse to avoid
conflict, i.e. someone is wasting your time
and you need to say, “Please, I’m busy now.”
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
12
What “ticks you off?”
What is a “deal breaker” for you?
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Profanity
Blasphemy
Lying
People who don’t listen
People who interrupt
Discussion
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
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Suggestions for improvement
What suggestions would you make to
improve the tolerance and/or
communication?
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
14
Coaching
Who
Who
Who
Who
Who
Who
will
will
will
will
will
will
encourage you?
help you stay on track?
offer directions?
clarify expectations?
help you set higher goals?
be your coach?
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
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What happens when:
 a person begins to
question their
beliefs?
 a person becomes
open-minded?”
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
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QUESTIONS
Comments and Ideas?
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
17
EAP Works
 Performance Coaching
 Employee Assistance Programs
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Counseling
Seminars
CISD, Critical Incident Stress Debriefing
 Organizational Development
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Consultation, Strategic Planning & Implementation
Ken Scroggs, LPC, LPC, LMFT, CEAP
770-449-1111
Copyright 2009 Ken Scroggs, LPC,
LCSW, LMFT, CEAP
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