Transcript Managerial Communication

Managerial Communication
Y N Kaushal
Enablers India
Chain of Command
 The Colonel told the Major - At nine o'clock tomorrow
there will be an eclipse of the sun, something, which
does not occur everyday. Get the men to fall out in the
company street in their fatigues so that they will see
this rare phenomenon, and I will explain it to them. In
case of rain, we will not be able to see anything, so
take the men to the gym.
Chain of Command
 The Major told the Captain - By order of the Colonel,
tomorrow at nine o'clock there will be an eclipse of the
sun. If it rains you will not be able to see it from the
company street, so then, in fatigues, the eclipse of the
sun will take place in the gym, something that does
not occur everyday.
 The Captain told the Lieutenant - By order of the
Colonel in fatigues tomorrow at nine o'clock in the
morning the inauguration of the eclipse of the sun will
take place in the gym. The Colonel will give the order
if it should rain in the company street, something,
which occurs everyday.
Chain of Command
 The Lieutenant told Sergeant - Tomorrow at nine the
Colonel in fatigues will eclipse the sun in the gym, as
it occurs everyday if it is a nice day. If it rains in the
company street.
 The Sergeant told the Corporal - Tomorrow at nine the
eclipse of the Colonel in fatigues will take place by
cause of the sun. If it rains in the gym, something
which does not take place everyday, you will fall out in
the company street.
Chain of Command
 What the Soldiers Understood - Tomorrow, if it rains, it
looks as if the sun will eclipse the Colonel in the gym.
It is a shame that this does not occur everyday.
Moral of the Story:
 "The farther you get from your people, in terms of
organizational structure, the less effective you'll be"
Original
Story
Filters
Misinterpretation
s
Loss of Details
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Ending
Story
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Additions
All messages do not reach the
receiver due to “distortion”
Feedback
Receiver
Sender
Distortion
Two Way Exchange of Ideas
Sender
Message
Encoding
Decoding
Receiver
Transmitting
noise
Feedback
Both verbal and non Verbal Feedback is Important
MESSAGES IN COMMUNICATION
1. What You Want To Say.
2. What You Really Say.
3. What The Other Person Hears.
4. What The Other Person Thinks Is heard.
5. What The Other Person Says About What
You Said
6. What You Think The Other Person Said
About What You Said
Stage: Encoding
 Check your Objectives.
 Determine the outcome you want from your
interface.
 Select appropriate words.
 Decide what tone you want in your
conversation.
 Consider the emotional impact of the
message.
Stage: Transmitting
 Select the right medium.
 Send the message.
 Check if the words and nonverbal
signals are consistent
Environment
 Coping with distortions


Avoid Interruptions & noise.
See if the seating is right.
Stage :Receiving
 Listen Actively
 What facts and inferences I am looking
for?
 How can I test my understanding of the
message?
Stage: Decoding




Understanding the other person.
Making sense of message.
What is the hidden agenda?
How will I handle it if does not fit in with
by beliefs?
Stage: Feedback
 Decide on the response.
 To keep the communication going: nod,
smile and agree…
 To stop the communication look
uninterested, stop eye contact.
Objectives
 To understand the significance of oral & non-verbal
communication in business organizations.
 To hone the listening and other soft skills.
 To conduct effective meetings & deliver effective
presentations
 To
understand
cross
culture
values
and
communication in international perspective
 To enhance written communication skills for drafting
clear, concise, audience centric business messages.