Transcript Using Good Communication Skills Ch. 3:Sec. 2

Health and Wellness
Self-Esteem and Mental Health
Using Good
Communication Skills
Chapter 3: Section 2
Pages 55-60
Ifill-Roseau
Adapted from Lifetime Health
Objectives
By the end of this lesson, students will have been able to do the following:

Summarize why good communication is important.

Differentiate between passive, assertive, and
aggressive communication styles.

Name five characteristics of good listening skills.

List three examples of body language.

List five ways to improve your speaking skills.
Ifill-Roseau
Adapted from Lifetime Health
Key Terms

Passive
–

Aggressive
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Hostile and unfriendly in the way one expresses oneself
Assertive
–

Not offering opposition when challenged or pressured
Direct and respectful in the way one expresses oneself
Empathy
–
The ability to understand another person’s feelings,
behaviors, and attitudes
Ifill-Roseau
Adapted from Lifetime Health
Do Now

Draw or write an example of good and poor
communication skills

Give your interpretation of the following quote:
–
“Words are the most potent drug
mankind uses.” (-Rudyard Kipling)
Ifill-Roseau
Adapted from Lifetime Health
Good Communication Is Important

Communication is the process through which
two or more people exchange information.
–
Preventing Misunderstanding
–
Building Healthy Relationships
–
Expressing Yourself
Ifill-Roseau
Adapted from Lifetime Health
Communication Styles

Passive
–

Aggressive
–

Does not offer opposition when challenged or pressured
To be hostile and unfriendly in the way one expresses oneself
Assertive
–
Express oneself in a direct, respectful way.
Ifill-Roseau
Adapted from Lifetime Health
Speaking Skills

Voice Volume
–

Tone and Pitch
–

Inflections or emphasis in your voice (convey the attitude you are trying to
express)
Empathy
–

How loud or soft you are speaking
The ability to understand another person’s feelings, behaviors, and attitudes.
“I” Messages and “You” Messages
–
An “I” message is a way of talking that explains how you feel while remaining
firm, calm, and polite (express feelings without blaming: how & why)
Ifill-Roseau
Adapted from Lifetime Health
The Wright Family
Listening Activity

Left

Right
http://www.cdc.gov/HealthyYouth/SHI/training/10-Resources/docs/WrightFamily.pdf
http://www.learnerslink.com/right_and_left.htm
Ifill-Roseau
Adapted from Lifetime Health
Listening Skills

Communication includes not only sending
messages but also receiving messages or
listening.
–
Active Listening

–
Letting the speaker know you are listening and clarifying
anything that is confusing.
Paraphrasing

Using your own words to restate what someone else said.
Ifill-Roseau
Adapted from Lifetime Health
Body Language

Nonverbal communication
–
Facial expression
–
Gestures
–
Posture
Ifill-Roseau
Adapted from Lifetime Health
Passive Body Language signals

Posture
–

Gestures
–

Fluttering hands, twisting motions, shoulders shrugs, and frequent
head nodding
Facial expression
–

Slumped, shoulders forward, shifting often, chin down, sitting with
legs entwined
Lifted eyebrows, pleading look, wide-eyed, rapid blinking, nervous or
guilty smile, chewing lower lip, showing anger with averted eyes,
blushing, and guilty look
Voice
–
Quiet, soft, higher pitch, uhs, ahs, hesitations, stopping in “midstream”
nervous laughter, statements sound like questions with voice tone
rising at the end
Ifill-Roseau
Adapted from Lifetime Health
Assertive Body Language Signals

Posture
–

Gestures
–
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Casual hand movements, Relaxed hands, Hands open, Palms out,
Occasional head nodding
Facial Expression
–
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Erect but relaxed, Shoulders straight, Few shifts, comfortable,
Head straight or slight tilt, Sitting: legs together or crossed
Relaxed, thoughtful, caring or concerned look, few blinks, genuine
smile, relaxed mouth, show anger with flashing eyes, serious look,
slight flush of color
Voice
–
Resonant, firm, pleasant, smooth, even-flowing, comfortable
delivery, laughter only with humor, voice tones stay even when
making statement
Ifill-Roseau
Adapted from Lifetime Health
Aggressive Body Language Signals

Posture
–
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Gesture
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Chopping or jabbing with hands, clenched hands or pointing,
sweeping arms, sharp, quick nods
Facial Expression
–
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Erect, tense, rigid, shoulders back, jerky shifts or planted in place,
chin up or thrust forward, sitting: heels on desk, hands behind head
or tensely leaning forward
Furrowed brow, tight jaw, tense look, unblinking glare, patronizing or
sarcastic smile, tight lips, shows anger with disapproving scowl, very
firm mouth or barred teeth, extreme flush
Voice
–
Steely quiet or loud, harsh “biting off” words, precise measured
delivery sarcastic laughter statements sound like orders or
pronouncements
Ifill-Roseau
Adapted from Lifetime Health
Closure

How can relationships be improved by good
communication?

How are “I” messages different from “you”
messages?

Make a list of three aggressive statements. Then
change the aggressive statements to assertive
statements.
Ifill-Roseau
Adapted from Lifetime Health
Works Cited

Images. Retrieved on March 10, 2006 from
http://www.images.google.com

Friedman, D. P., Stine, C.C., and Whalen, S.
(2004). Lifetime Health. Austin, Texas: Holt,
Rinehart, and Winston.
Ifill-Roseau
Adapted from Lifetime Health