Transcript Statistical Consulting!!!

Introduction to Statistical
Consulting:
Effective Communication
Slides prepared by David
Borgerding
Topics in Statistical Consulting
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Introduction to Statistical Consulting.
The Ideal Statistical Consultant and the Satisfied
Client.
Non-Verbal Communication.
Meeting.
Asking Good Questions??
Negotiating a Satisfactory Exchange.
Communication about Statistics.
Dealing with Difficult Situations.
Introduction to Statistical
Consulting
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Why does a statistical consultant need to
have good communication skills?
What is the main difference between a
statistician and a consultant?
Core of statistical consulting.
How you can become an effective
statistical consultant?
The Ideal Statistical Consultant and
the Satisfied Client
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The statistician’s
perspective.
The client’s perspective.
Dimensions of Quality.
Aligning expectations.
Issues that represent
vulnerabilities in the
client-consultant
relationship.
Non-Verbal Communication
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First impressions are influenced by
non-verbal communication.
Meetings are influenced by non-verbal
communication.
Interpreting non-verbal communication in
a group.
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Your manner should invoke enthusiasm.
Vary the intonation of your voice to emphasis
important points
Meeting
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Establishing Rapport.
Setting an Agenda.
Coming to a Closure.
Summarizing Your
Discussion.
Asking Good Questions??
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Avoid errors of the
third kind.
Identify what you
need to find out.
Develop an effective
strategy for gathering
information.
Negotiating a Satisfactory
Exchange
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Put negotiations on the agenda.
Understand your client’s preferred style of
negotiation.
Identify the issues.
Characterize the positions held by you and
your client.
Achieve a “Win-Win” outcome.
Conduct the negotiations.
Communication about Statistics
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Identify your
audience and your
purpose.
Learn from statistics
teachers.
Talk about statistics.
Present statistics to
an audience.
Write about statistics.
Dealing with Difficult Situations
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Breakdown!
Conflict Resolution.
Consulting with a team.
A project-based problem.
A non-negotiable position.
Unprofessional behavior.
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Ethical Guidelines for Statistical Practice
Keys to Statistical Consulting
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Assess your strengths and
weaknesses.
Find someone to help you.
Start Small.
Reflect on the experience.
Seek feedback from your
client.
Don’t demand perfection.
The End…
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