Transcript Statistical Consulting!!!

Statistical Consulting:
A Guide to Effective Communication
By: David Borgerding
Topics in Statistical Consulting
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Introduction to Statistical Consulting.
The Ideal Statistical Consultant and the Satisfied
Client.
Non-Verbal Communication.
Meeting.
Asking Good Questions??
Negotiating a Satisfactory Exchange.
Communication about Statistics.
Dealing with Difficult Situations.
Introduction to Statistical
Consulting
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Three Themes.
Why does a statistical consultant need to
have good communication skills?
What is the main difference between a
statistician and a consultant?
Core of statistical consulting.
How you can become an effective
statistical consultant?
The Ideal Statistical Consultant and
the Satisfied Client
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The statistician’s
perspective.
The client’s perspective.
Five Dimensions of
Quality.
Aligning expectations.
Ten issues that represent
vulnerabilities in the
client-consultant
relationship.
Non-Verbal Communication
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First impressions are influenced by
non-verbal communication.
Meetings are influenced by non-verbal
communication.
Interpreting non-verbal communication in
a group.
Meeting
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Establishing Rapport.
Setting an Agenda.
Coming to a Closure.
Summarizing Your
Discussion.
Asking Good Questions??
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Avoid errors of the
third kind.
Identify what you
need to find out.
Develop an effective
strategy for gathering
information.
Negotiating a Satisfactory
Exchange
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Put negotiations on the agenda.
Understand your client’s preferred style of
negotiation.
Identify the issues.
Characterize the positions held by you and your
client.
Achieve a “Win-Win” outcome.
Identify fair exchanges.
Conduct the negotiations.
Communication about Statistics
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Identify your
audience and your
purpose.
Learn from statistics
teachers.
Talk about statistics.
Present statistics to
an audience.
Write about statistics.
Dealing with Difficult Situations
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Breakdown!
Conflict Resolution.
Consulting with a team.
A project-based problem.
A non-negotiable position.
Unprofessional behavior.
Keys to Statistical Consulting
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Assess your strengths and
weaknesses.
Find someone to help you.
Start Small.
Reflect on the experience.
Seek feedback from your
client.
Don’t demand perfection.
The End…
Thank you everyone for coming.
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