Transcript Week 9 Powerpoint

Mano a Mano 3
Phase II Internet Course
Week 9 – Topic V
Team Building
Drs. Ellen Marshall and Cathy McAuliffe
Team Building
Developing teams that work well…and
then working well within a team…
Teamwork requires brains that are working well!
Remember…
Rationale for this topic
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All early childhood professionals
function as part of a team
Knowing the dynamics of team
building will help you as an early
childhood professional
Knowing your own strengths and
weaknesses is crucial to
functioning effectively as a team
member
Being able to communicate well
is the hallmark of a top-notch
team member
We said we would take two weeks to
cover Topic V

Week 8
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March 22 – 28
What is a team?
Knowing yourself so that you
can be an effective team
member (or leader)

Week 9
March 29 – April 4
 Using good
communication
skills so that you
can be an
effective team
member (or
leader)

Team Building
What is a team?
 For our purposes, we said we would use
the definition from the Merriam-Webster
Online Dictionary:
A number of persons associated
together in work or activity

Good Communication Skills
Let’s focus on a really
powerful communication skill:
Active Listening!
 What is it?
 How do you do it?
 What are some common
pitfalls?

Active Listening

This information will be a review for all of
you, since we covered most of it in Santo
Domingo!
Active Listening

The following information is taken from
the following resource:

Working Together, Anita DeBoer
FOOD FOR THOUGHT

It is estimated that 80% of our
waking hours are spent just
listening
 Listening, by itself, is believed to
the be most effective tool for
developing relationships (trust)
and influencing others
 10% of the message is carried
through words; 90% is
communicated non-verbally.
WHAT GOOD LISTENERS DO

Listen at two levels
(intellectually and emotionally)
 They are empathic; they are
not sympathetic
 They use powerful listening
skills
 They care; they allow you to
feel emotionally safe
 They listen from their heart
 They listen from your frame of
reference
 They give positive feedback
WHAT POOR LISTENERS DO
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They anxiously wait for their opportunity to jump in to
share their view of reality
They interrupt and give advice
They listen from their frame of reference
They fidget, squirm, look doubtful
They judge, evaluate, disapprove, contradict, reject
the message
They do not quiet their inner voice
They fail to understand that it is not necessary to
agree with the content of your message, but that is
necessary to view the world through your experiences
and feelings
They pretend to listen
TIPS for Good Listening
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Accept all emotions as normal and natural
Spend more time listening than talking
Allow the speaker to finish her thoughts
Avoid answering questions with questions
Be aware of your biases!
Plan your response after the speaker has
finished, instead of while he is speaking
TIPS for Good Listening

Listen to the message, and check for
accuracy of what the person said
“Let me see if I’ve got you right. You
said…Did I get that?”
Invite the person to provide more
information:
“Is there more?”
Source: Harville Hendrix presentation
NONVERBAL BEHAVIORS OF
COMMUNICATION
Eye contact
 Facial Expressions
 Gestures
 Posture and body orientation
 Proximity
 Vocal

BARRIERS TO COMMUNICATION
Culture, background, bias
 Noise
 Ourselves
 Our perceptions
 The message
 Environmental factors
 Smothering instead of
listening
 Stress

I-Messages
Another excellent communication tool…
 Three part I-message

How you feel
 The specific behavior about which you have
this feeling
 Why you have this feeling

I-Messages
I get angry (feeling) when you walk into
the meeting late (behavior) because it is
disruptive to the other participants (why)
 When you let me know ahead of time
(behavior) that you won’t be able to
attend the meeting, I really appreciate it
(feeling), because then I can adapt my
agenda (why)

I-Messages
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Go to the Learning Activity section for
this topic and do the I-Message activity!
Do Some Research
Locate an article about effective
communication and listening that could
apply to working as part of a team
 Share some of the information you find
on the Comments page for Week 9.

Revisit and Revise

Revisit your What I
Need and What I
Expect forms
completed in week 8.
Revise them
according to the
information in the
Introduction to Week
9.
Recap…
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All early childhood professionals function as part of a team
Knowing the dynamics of team building will help you as an early
childhood professional
Knowing your own strengths and weaknesses is crucial to
functioning effectively as a team member
Being able to communicate well is the hallmark of a top-notch
team member
We are very happy to be part of this fabulous team!!!!!