Transcript Barriers to Communication

SELF LEARNING MODULE 1
CHAPTER 7
BARRIERS TO COMMUNICATION
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SELF LEARNING MODULE 1
CHAPTER 7
CONTENT
 Introduction.
 Types
of Barriers.
 Video
links.
 Example-Yahoo’s
poor communication.
 Test Yourself.
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CHAPTER 7
INTRODUCTION
There
are
many
reasons
why
interpersonal
communications may fail. In many communications, the
message (what is said) may not be received exactly the way
sender
intended.
It
is,
therefore,
important
that
the
communicator seeks feedback to check that their message is
clearly understood.
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CHAPTER 7
TYPES OF BARRIERS

Psychological Barriers:

Prejudgment/hasty evaluation

Inability to pay attention

Prejudice/envy/jealousy/dislike/hatred
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
Closed-Mindedness.

The Urge to debate or advice.
CHAPTER 7
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CHAPTER 7
Types of barriers

Environmental Distractions:

Physical Distractions

Loud Talking

Visual Barriers
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CHAPTER 7
Types of barriers
Sad
Memories
Fear
Anxiety
Anger
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Types of barriers
 Linguistic/Semantic Barriers
Linguistic Barriers
:
consist of following factors-
Speaker’s Style of speaking and mannerisms, Difficult
words and use of jargons, Lag time, Mispronounced words
or words with double meanings.
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CHAPTER 7
LANGUAGE BARRIER
 http://www.youtube.com/watch?v=mTiifk7gwHo
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Types of barriers
 Socio-Cultural
Barriers:
Socio-cultural
barriers
consist
of
following
factors- Different cultural background, Personal space
and public space and Sense of time.
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CHAPTER 7
Types of barriers
 Physiological Barriers:
Hearing Impairment
Hunger
Tiredness
Pain
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CHAPTER 7
Types of barriers

Information Overload:
Information overload occurs when you try to absorb too much
information over a short period of time.
Example- If you try to study continuously for hours without a break, or
introduce too many new concepts to your learning in one period of
time, your mind will become confused and this can lead to a break
down in communication.
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CHAPTER 7
TYPES OF BARRIERS
 Personal
barriers:
Barriers which are directly connected with the sender and the
receiver are called personal barriers. From the point of view of
convenience, they have been divided into two parts:
(a) Barriers Related to Superiors, these barriers are as follows:
(i) Fear of Challenge of Authority:
Everybody desires to occupy a high office in the organisation. In
this hope the officers try to conceal their weaknesses by not
communicating their ideas. There is a fear in their mind that in case the
reality comes to light they may have to move to the lower level,
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(ii) Lack of Confidence in Subordinates:
Top-level
superiors
think
that the lower-
level
employees are less capable and, therefore, they ignore the
information or suggestions sent by them. They deliberately
ignore the communication from their subordinates in order to
increase their own importance. Consequently, the selfconfidence of the employees is lowered.
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b) Barriers Related to Subordinates, Subordinates-related
barriers are the following:
(i) Unwillingness to Communicate:
Sometimes the subordinates do not want to send any
information to their superiors. When the subordinates feel that the
information is of negative nature and will adversely affect them, an
effort is made to conceal that information.
If it becomes imperative to send this information, it is sent in
a modified or amended form. Thus, the subordinates, by not
clarifying the facts, become a hindrance in communication,
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(ii) Lack of Proper Incentive:
Lack of incentive to the subordinates creates a hindrance
in communication. The lack of incentive to the subordinates is
because of the fact that their suggestions or ideas are not given
any importance. If the superiors ignore the subordinates, they
become indifferent towards any exchange of ideas in future.
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CHAPTER 7
TYPES OF BARRIERS

Encoding Barriers:
The process of selecting and organizing symbols to
represent a message requires skill and knowledge. Obstacles
listed below can interfere with an effective message.

Lack of Sensitivity to Receiver

Lack of Basic Communication Skills.

Insufficient Knowledge of the Subject.

Information Overload.

Emotional Interference.
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TYPES OF BARRIERS

Transmitting Barriers:
Things that get in the way of message transmission are
sometimes called “noise.” Communication may be difficult
because of noise and some of these problems:

Physical Distractions

Conflicting Messages

Channel Barriers

Long Communication Chain
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TYPES OF BARRIERS

Decoding Barriers.
The communication cycle may break down at the
receiving end for some of these reasons:

Lack of Interest.

Lack of Knowledge.

Lack of Communication Skills.

Emotional Distractions.

Physical Distractions.
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TYPES OF BARRIERS

Responding Barriers:
The communication cycle may be broken if feedback is
unsuccessful.

No Provision for Feedback.

Inadequate Feedback.
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CHAPTER 7
COMMUNICATION BARRIER

http://www.youtube.com/watch?v=YbVhN5VBy-k

https://www.youtube.com/watch?v=cdXKIxZpAUw
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CHAPTER 7
YAHOO’S POOR COMMUNICATION
In February, the head of HR at Yahoo sent employees the internal
memo leaked around the world. It told Yahoo employees that
telecommuting or working from home would soon no longer be an option
and that those who worked remotely must relocate to an office or quit.
The communication around the policy sparked a strong negative
reaction, and it wasn’t difficult to see why: a poorly constructed memo
failed to explain the rationale behind such a significant culture change,
leaving Yahoo employees upset and frustrated and launching a national
conversation about work-from-home policies.
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TEST YOURSELF:
 Listening
a.
to me is…?
not as important as speaking to explain ideas because I
am better at it
b.
not as important as writing to get response because I
believe in accurate information
c.
equally important as all other communication skills
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CHAPTER 7
TEST YOURSELF:
 Listening
is not the same thing as hearing because it
is….?
a.
a psychological
process and is there-fore far more
demanding
b.
a physiological activity where the ears play an important
role
c.
the same thing as hearing the words and responding to
them
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CHAPTER 7
TEST YOURSELF:

There are many barriers to listening. Tick the one which you
think is the most applicable to you…?
a.
Close mindedness
b.
Hasty evaluation
c.
Egocentrism
d.
Anger/jealousy
e.
Different cultural backgrounds
f.
Wandering mind
g.
Hearing impairment
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SELF LEARNING MODULE 1
CHAPTER 7
TEST YOURSELF:

Which type of a listener are you? Tick one of the following that
applies to you..?
a.
I am able to separate my negative emotions from facts when I listen to
people and hence I am an active listener.
b.
Long speeches and poor speaking skills force me to skip listening for
real matter and hence I am an evaluator listener.
c.
I have a wandering mind and cannot stop day dreaming when
listening to people and hence I am a marginal listener.
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SELF LEARNING MODULE 1
CHAPTER 7
TEST YOURSELF:
 Which
of the following bad listening habits do you
suffer from? Tick the one that applies to you..?
a.
Uninteresting subject
b.
Poor content of the speech
c.
Poor speaking style
d.
The urge to spar
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CHAPTER 7
TEST YOURSELF:
 Active
listening is…?
a.
Nodding head as an attempt to appreciate the point
b.
Trying to see the point as the speaker sees it
c.
Ignoring the speaker’s point and framing one’s own
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SELF LEARNING MODULE 1
CHAPTER 7
TEST YOURSELF:
 The
body language of an active listener is reflected
in…?
a.
Shifting body posture
b.
Attentive facial expressions
c.
Covering of mouth and talking to the persons sitting by
the side
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CHAPTER 7
FURTHER READING
 Alder,
R.B. and J.M Elmhorst, Communicating at Work,
5th ed., McGraw-Hill, Toronto, 1996.
 Harvard
Business Review on Effective Communication,
Harvard Business School Press, 1999.
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SELF LEARNING MODULE 1
CHAPTER 7
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