Transcript Follow the Samples Warm-up Questions Section I Section II Unit 3

Unit 3
Communication
by Phone
Session
1
Talking Face to Face
Being All Ears
Session 1
Section I
Section II
Unit 3
Communication
by Phone
Section I
Session 1
Lead in
Follow the Samples
Act out
Put in Use
Section I
Section II
Unit 3
Communication
by Phone
Lead in
The telephone message
Session 1
Questions for understanding
the telephone message
Section I
Message reading and translation
Section II
Unit 3
Communication
by Phone
Lead in
Session 1
Questions for understanding the telephone message
1. Who is calling?
2. When does he make the phone call?
3. What message does he leave?
4. Who is the person called?
5. What is he expected to do?
6. Who passes the message to the person called?
Section I
Section II
Unit 3
Communication
by Phone
Lead in
Read the message again and then
translate the message orally
Session 1
Important Message
FOR Mr. Zhang Lihua
DATE 12-05-2007
FROM Mr. George Richter
OF ABC COMPANY
( ) A.M
TIME 10:15 (√ ) P.M.
PHONE
368-1130
AREA CODE NUMBER EXTENSION
( ) TELEPHONED
√
( ) PLEASE CALL
√
( ) CAME TO SEE YOU
( ) WILL CALL AGAIN
( ) WANTS TO SEE YOU
( ) RETURNED YOUR CALL
MESSAGE Your order will be ready, Thursday
SIGNED Wei Gao
Section I
Section II
Unit 3
Communication
by Phone
Lead in
Read the message again and then translate
the message orally
Session 1
重要留言笺
交: 张力华先生
日期: 2007年5月12日
留言人:乔治.瑞池特
单位:ABC公司
电话: 区号
来电话(
来电话(√ ))
来拜访您(
来拜访您( ))
想见您(
想见您( ))
上午
时间: 下午(√ )10:15
电话号码:
留言内容:您的订单周四交货
记录人签字:高伟
368-1130
请回电话(√ )
将再打电话( )
已回电话( )
分机号
Section I
Section II
Unit 3
Communication
by Phone
Follow the Samples
Session 1
Warm-up Questions
Sample 1
Sample 2
Section I
Section II
Useful Words and Sentences
Unit 3
Communication
by Phone
Follow the Samples
Warm-up Questions
Session 1
1. Do you know how to make a phone call?
A. Hello, can/may/could I speak to (Mrs. Ramos)?
B. Hello, I’d like to speak to (Ms. Kim).
C. Hello, this is (Tony Silver). May I speak to (Mr. Zhang Lihua)?
D. I would like to talk to (Jack Simpson).
E. Good morning/afternoon. (Jack Simpson) speaking.
F. I’d like to talk to (Jack Simpson).
G. Can you put me through to (23-5531)?
Section I
Section II
Unit 3
Communication
by Phone
Follow the Samples
Warm-up Questions
2. Do you know how to answer a phone call?
A. Hello, (ABC Company). May I help you?
B. Hello, who’s calling, please?
C. Hello, this is (Tony Silver). Who’s speaking?
D. May I ask who is speaking?
E. May I have your name?
F. I’m afraid he isn’t in at the moment.
G. Hold the line, and I’ll see if he/she is in.
H. Sorry, he is at a meeting now.
I. I’m sorry, it’s a wrong number.
J. Sorry, you must have dialed the wrong number.
Session 1
Section I
Section II
Unit 3
Communication
by Phone
Warm-up Questions
Follow the Samples
3. Do you know how to take/leave a message?
Session 1
A. Any message, sir?
B. Could I take a message for you?
C. Do you want to leave a message?
D. Is there any message I can give her?
E. Do you want to leave a word for him to call you?
4. Do you know how to pass the message to the person
called?
A. Would you mind telling him that …
B. Please tell her that…
Section I
5. Do you know how to extend a phone call?
Section II
A. Could I have extension (443)?