Transcript Communication

Communication
Skills
Presented by:
Professor
Namir Al-Tawil
[email protected]
Contents
Definition of communication and CS.
 Common ways of communication.
 Communication goals.
 Methods of communication.
 Verbal and non-verbal communication.
 Barriers to effective communication.
 Presentation skills.
 Listening skills.
 Criteria for a good message.

Communication skills (CS)
CS are the proficiency in the interchange
of information.
 Including interpersonal, self-presentation,
relationship, interviewing, group interaction
& presentation skills.
 Communication skills are a part from the
human behavior.
 Can be acquired and improved by learning
and training.

Therefore:
Effective communication requires efforts
from both sender and recipient; otherwise
it would becomes:
A
process full of errors
 A deranged message from the sender
 A misinterpretation by the recipient
Barriers to Effective
Communication
Selective Perception
Filtering
People selectively
Sender manipulate
interpret what they see
info so that it will be
on the basis of their
seen more favorably
interests, background,
by the receivers.
experience, and
Information Overload
attitude.
A condition in which information
inflow exceeds an individual’s
processing capacity.
Barriers to… (cont.)
Emotions
How a receiver feels at
the time a message is
received will influence
how the message is
interpreted.
Language
Words have different
meanings to different
people.
Communication Apprehension (dread)
Undue tension and anxiety about oral
communication, written communication, or both.
Barriers to… (cont.)

How to remove those barriers from the
process:
 Ensure
the message is properly organized.
 Do not send too much information too fast
 Understand your audiences’ culture
 Be confident and knowledgeable about the
topic
Make a Great First Impression

At a new encounter, you are evaluated
and another person’s impression of you is
formed.
Be on time
Present yourself appropriately
A winning smile
Be open and confident
Be positive, courteous, and attentive
Presentation skills
Tips for Presentation Skills

The only reason the presenter gave the
talk is to communicate something to you.

Ensuring your verbal message:
 Understand
the purpose of the presentation
 KISS the message
 Be prepared
 Unforgettable delivery
Tips for Presentation Skills

Understand the purpose of presentation
 Answer
the W5H1 question
 Who: the audience, their interest, value – etc.
 What: the message you have & success
criteria.
 How: the best way to convey your message.
 When: set timing; time to talk & time to silent.
 Where: physical context of the communication.
 Why: the reason audiences want to hear the
msg.
Tips for Presentation Skills
(cont.)

KISS the message
 Use
your simple words
 Make your word clear and concise
 Keep in mind: “less is more”

Be prepared
 Rehearse
well and set proper timing
 Be mindful of the entire communication
process
 Well-learn the topic and be ready for
unexpected questions
Tips for Presentation Skills
(cont.)

Unforgettable delivery
 Use
examples to bring your points to life
 Don't talk too fast.
 Pauses are effective
 Use a variety of tones of voice
 Use visual aids
Listening skills
Tips for Listening Skills

Why do we listen?
 We
listen to obtain information.
 We listen to understand.
 We listen for enjoyment.
 We listen to learn


By having good listening skill, you can better
influence, persuade, and negotiate; and avoid
conflicts and misunderstandings.
However, studies have found that we can
capture the information only 25% to 50% of what
31
we have heard.
Tips for Listening Skills (cont.)


Keep in mind that the most important of “active
listening” is that the listeners try to capture the
at the speaker directly.
message and also-- Look
encourage
the speaker to say
- Nod mentally
occasionally
Don’t
prepare a rebuttal.
- Smilebeing
and use
other facial
expression
- Avoid
distracted
by everything
around.
all or most of his words.
- Saying
or ‘uh huh’
to convey your attention
- Listen
to ‘yes’
the
- Reflect
whatspeaker’s
has beenbody
said language.
by paraphrasing
Five key elements- of
active
listening:
Most
importantly,
listen to
the speaker!
- Ask
question to
clarify
certain
points No one else!
- Summarize the speaker’s comment periodically
attention
-- Allow
Be open
honesttoinfinish
your response
theand
speaker
-- Assert
opinion
 Show that you’re listening
Do notyour
interrupt
withrespectfully
counterargument.
- Treat others the ways you want to be treated
 Provide feedback
 Defer judgment
 Respond appropriately
 Pay
Criteria of good message









In line with the objective (s).
Meaningful.
Based on felt needs.
Clear and understandable.
Specific and accurate.
Timely and adequate.
Fitting the audience (listener).
Interesting.
Culturally and socially appropriate.
Conclusion
Good communicators:
Know what they want to say.
 Establish and maintain relationships.
 Understand others perspective.
 Active listeners.
 Understand and clarify messages.

References
1.
2.
3.
4.
Devito, A. Joseph. Essentials of human
communication. 5th edition. US: Pearson
Education, inc.; 2005
Arends, I. Richard. Learning to teach. 4th edition.
US: McGraw-Hill; 1998.
Dent, A.John. & Harden, M. Ronald. A practical
guide for medical teachers. 2nd edition. UK:
Elsevier Churchill Livingstone; 2005.
Al-Youzbaki, B. Dhafer. Medical communication
skills. 2nd edition. Mousul: No publication year.
THANK U 4 listening