Transcript Turning Good Intentions Into Good Results_032608

Turning Good Intentions Into
Good Results
Lisa Meece
Senior Associate
Bottom Line Performance, Inc.
Lisa Meece
15+ years experience in organizational
performance improvement
 MA in Organizational and Professional
Communication Development

Bottom Line Performance

Designing Learning Solutions that Get
Results
Instructional Design
 Training Facilitation
 Performance Consulting

Objectives
Identify information needed for good
results
 Identify appropriate methods of
communication
 Tips for increasing effectiveness (if time
allows)

The Good News
Volunteers are higher in intrinsic
motivation than typical workers
 Volunteers tend to be more satisfied with
their supervisor’s decisions

Carey H. Adams
Journal of Applied
Communication Research
If only it were this easy
 Culture
 Environment
 Tools
 Processes
 Procedures
Begin With The End In Mind
What is the goal?
 What actions will help achieve the goal?
 Who will take those actions?
 What information will they need to act?

Training /
Communication
Actions
Results
Training/Communication Results
Knowledge
 Skill
 Attitude

Case Study

Result:


Make better decisions around training and
communication.
Action:

Consider needs analysis / method / mode
Case Study
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Individual:


You
Information:
Needs Analysis
 Methods

The Sanctity of Human Knowledge
All human knowledge is precious whether
or not it serves the slightest human use.
A.E. Housman
That’s More Like It…
The great aim of education is
not knowledge but action.
Herbert Spencer
Mode
Results
Train
Teach
Tell
Do It
Articulate It
Recognize It
Tell
Simple process
 Principles
Train
 Results more
important than
process
Teach

Tell
Results
Do It
Articulate It
Recognize It
Tell

When do you
TELL your
volunteers?
Results
Train
Teach
Tell
Do It
Articulate It
Recognize It
Teach
Results
Complex
cognitive
Train
information
Do It
 Process
Articulate
evident from Teach
It
information

Tell
Recognize It
Teach

When do you
TEACH your
volunteers?
Results
Train
Teach
Tell
Do It
Articulate
It
Recognize It
Train
Results
Skills
 Application
Train
and practice
Do It
 Specific
Teach
processes
Articulate It
important

Tell
Recognize It
Train

When do you
TRAIN your
volunteers?
Results
Train
Teach
Tell
Do It
Articulate It
Recognize It
Case Study
Results
Train
Teach
Tell
Do It
Articulate It
Recognize It
Tools
Results
Train
Teach
Tell
E-learning, Instructor-Led
Training, Simulations /
Games
Do It
Meetings, Job Aids,
Podcasts / Vodcasts
Articulate It
Newsletters, Websites,
Bulletin
Recognize
It Boards, Blogs,
Meetings
Tips
Readability
 Online Effectiveness
 Organizing Information

Readability
Language
 Font
 White Space
 Layout

Which is Easier to Read?

This line of text, with a sans serif font?
 This

line of text, with a serif font?
Or this line of text, with a really cool
font?
Which Would You Rather Read?
Readability Counts Online, Too
Make text scan-able
 Click when possible
 Use standard fonts
 Consider an RSS feed

Organizing Information

Graphical organizers make information
easy to comprehend
Other Examples
Results
Train
Teach
Tell
Do It
Articulate It
Recognize It
Job Aids

Consider Format
Informational
 Procedural
 Decision-making

Organize the information for your learner
 Design the job aid to support the work
 Plan for maintenance

Thank You

Contact Information
[email protected]
 317-626-2163


Supplemental Information

http://Goodresults.wordpress.com