Transcript Part 2 Business Speaking

Unit 7 Lesson 14
Part 2 Business Speaking
A Pair Work
B Role Play
A. Pair work
Task: Work with your partner to match the sentences on the left with the similar sentences
on the right.
1) How can I help you?
A. I will connect you immediately.
2) Could you put me through to Jenny
Lee, please?
B. Could you hold on for a moment,
please?
3) Could you wait for just one moment,
please?
C. I'd like to speak to Jenny Lee,
please.
4) I'll put you through to her
immediately.
D. What can I do for you?
5) I'm afraid the line is busy.
E. Could you tell me your phone
number?
6) Can I take a message?
F. I'm sorry. Could you say that again?
7) May I ask who is calling, please?
G.This is June Davis.
8) June Davis speaking.
H. May I have your name, please?
9)I'm sorry. Could you repeat that?
I. Would you like to leave a message.
10) May I have your number, please?
J. I'm afraid the line's engaged.
Key: 1)-D, 2)-C.3)-B,4)-A,5)-J,6)-I, 7)-H, 8)-G,9)-F,10)-E
B. Role play
Task: Role-play a telephone conversation according to the following two
situations. Both you and your partner can use your own name.
Situation One
Information for you
Information for your partner
You are a colleague of Paul Taylor's.
Phone Paul Taylor and ask him
He's in a meeting at the moment,
to bring the DKL file to the
so answer the phone and take the
meeting on Thursday.
message for him.
Situation Two
Information for you
Information for your partner
Phone Deborah Sauer at ADC
Corporation. Tell her your flight gets
in on Friday at 10:30 a.m. Ask her to
pick you up at the airport. Your
flight number is BA008.
Yo u a r e a c o l l e a g u e o f
Deborah Saucer. She's at
lunch at the moment, so
answer the phone and take
any messages for her.
Part 3 Listening Practice
A. Conversation
New words and Expressions
1) cell phone
手机
2) boom
突然增加
3) convenient
便利的
4) noise pollution 噪音污染
Task One: Listen to the conversation and complete the table below.
Who...
Opinions on Cell Phones
Eric
convenient and save time
They are_______________________
David
unnecessary
They are_______________________
Jessica
good for business
They are_______________________
Task two: listen to the conversation again and decide whether the following statements are
true(T) or false(F).
1) An increasing number of people have been using cell phones during
the past ten years.
( T
)
2) People are using cell phones everywhere they go.
( F
)
3) Eric is crazy about cell phones.
( T
)
4) David thinks it good to use cell phones in public places.
( F
)
5) Jessica may be a busy business woman.
( T
)
Part 3 Listening Practice
B. Passage
New words and Expressions
1) communication
交流，传播
2) telegram
电报
3) mass communication 大众传播
4) factor
因素
5) keep in touch with
与...保持联络
6) community
社区
7) newsletter
时事通讯
8) web page
网页
Task one: listen to the passage and choose the best answer to each question.
1. What do we use when we want to reach many people at the same time?
C
A. Messages.
B. Personal communication.
C. Mass communication.
D. Conversations.
B
2. Why do people need to communicate?
A. Because there are many different ways fo communication.
B. Because people want to let someone know something.
C. Because communicating should be easy these days.
D. Because people need good communication skills.
3. Which is NOT the factor people consider when choosing a way to communicate?
A. How fast it is.
B.How much it costs.
D
C. How easy it is to use. D. How long it lasts.
4. What might you do if you want to keep in touch with your brother abroad?
A
A. You might e-mail him.
B. You might publish a newsletter.
C. You might give a speech.
D. You might produce a movie.
5. What might we do if we want to let the community know what's happening in
our company?
D
A. We might make a call.
B. We might fax everybody.
C. We might write everybody a letter. D. We might create a Web page.
Task two: Listen to the passage again and list at least five ways of
personal communication and mass communication.
Ways of Communication
Personal Communication
Mass Communication
1) conversations
2) letters
3) email
4) notes
5) telephone
1) newspapers
2) magazines
3) television
4) radio
5) movies
Part 4 Fun Listening
Listen to the song and fill in the
blanks.
No New Year's Day to celebrate
No chocolate covered candy hearts to give away
spring
No first of __________
No song to sing
In fact here's just another ordinary day
No April rain
flowers
No __________bloom
No wedding Saturday within the month of June
But what it is, is something true
Made up of these three words that I must say to
you
I just called to say I love you
care
I just called to say how much I __________I
just
called to say I love you
And I mean it from the bottom of my heart