Transcript Barriers to communication

Barriers to Communication
WHAT AFFECTS COMMUNICATION?
DISCUSS
WHAT AFFECTS COMMUNICATION?
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If a person is unable to see, hear or
unable to receive the message
because of another difficulty
If a person is unable to understand
or make sense of the message
If a person misunderstands the
message
WHAT AFFECTS COMMUNICATION?
Visual Disabilities
WHAT AFFECTS COMMUNICATION?
Aural Disabilities
WHAT AFFECTS COMMUNICATION?
Unsuitable environments
e.g. noisy, lack of light or
unsuitable lighting
WHAT AFFECTS COMMUNICATION?
‘Bonjour!’
‘Je m’appelle Pierre!’
The use of different languages
WHAT AFFECTS COMMUNICATION?
‘A CT Scan, ECG,
Ultrasound will be
required ………’
The use of unsuitable
language
e.g. slang, jargon
WHAT AFFECTS COMMUNICATION?
A lack of understanding of
sign language
WHAT ELSE AFFECTS
COMMUNICATION?
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The social environment
Cultural differences
Emotional problems
Submissive attitudes
Labels
Interruption
Influencing and manipulating and
blocking another person’s contribution
HOW CAN BARRIERS TO
COMMUNICATION BE PREVENTED?
DISCUSS
PREVENTING BARRIERS
TO COMMUNICATION
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Speak clearly
Don’t speak too quickly
Make sure that you are in a suitable
environment e.g. quiet, not too
busy
Listen carefully, using physical
gestures and your eyes to express
your interest
PREVENTING BARRIERS
TO COMMUNICATION
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Make sure that you understand
each other, by responding to what is
being said, and repeating the
message if necessary.
Use pictures to reinforce the verbal
message
Use technological aids e.g.
computer programs
BARRIERS
‘Tregwilym’, an Old People’s Home,
is in the middle of a multi-cultural
town. The clients have various
difficulties, e.g. aural, visual and
memory loss.
BARRIERS
The health practitioners who visit the
Home tend to use vocabulary which is full
of medical ‘jargon’ when speaking to
clients, and this creates difficult
situations.
a) Discuss the barriers to communication
which are likely to exist in the Home.
b) Discuss how these could be overcome.
BARRIERS
Discuss: How can this
communication difficulty be
overcome?
BARRIERS
Discuss: How has this child
overcome his communication
difficulty?
BARRIERS
Discuss: How can you ensure that
discrimination and racism do not
occur when communicating with the
group of people seen below?