Transcript Netiquette
E-mail Etiquette: Netiquette author: Chris Pirillo, 1999 presenter: Jason Wheatley ENG 393 June 15, 2009 Overview What is Netiquette? Who needs it? Do’s and Don'ts – Typeface/Structure – Length and Content – Forwarding – Attachments Review Questions Reference Netiquette What is it? – “Short for network etiquette, the code of conduct regarding acceptable online behavior…commonly used in reference to popular forms of oniline communication…” (“netiquette”) Who needs it? – – Everyone! From novice to veteran email user, all should be aware of common courtesies of computerized communication Do’s and Don’ts Typeface – – – DO NOT TYPE IN ALL CAPS Okay for emphasis/headings Otherwise seems like yelling Structure – Avoid abbreviations unless receiver is familiar – – Use blank lines to separate paragraphs—do not use Tab to indent Use descriptive subject lines – Ex: Can you send that file in a .jpg instead of a .gif? Ex: “Re: Meeting June 15” v. “What’s Up?” Keep signatures down to 4-6 lines (name, title, company, contact info, maybe a quote) Do’s and Don’ts Length – – – – Be brief Avoid run-on sentences Do not exceed 76 lines per paragraph (60-65 recommended) …not too brief Avoid one-liner replies like “what?” Content – – – Don’t write “angry emails” Use a quote from previous message when replying Use spell check! Avoid misuse of grammar – Ex: then him and me went to the park……..we had a good time. If trying to be funny/sad, use an emoticon: Ex: , Do’s and Don’ts Forwarding – – Strip any unnecessary/personal info from sender before forwarding—Ask sender’s permission to forward on message Check your sources! – Could be distributing a virus, or just annoying people with junk-mail Do not forward forwarded messages unless absolutely needed Attachments – – Use wisely, make sure file is clean Ask receiver’s permission when sending large files Conclusion “Don’t Re-Write the Rules” – – – Netiquette is for everyone Based on systems compatibility and tested, effective communication skills Mind the Do’s and Don’ts – Typeface/Structure Form/Content Forwarding/Attachments When in doubt, ask the receiver Questions? Reference “netiquette”. Marketing Terms.com. 9 June 2009.<http://www.marketingterms.com/dictio nary/netiquette/> Thank you!