Transcript communication

communication
Complete the communication notes
• You never get a
chance to make a
first impression.
• Communication is a
big part of that
impression.
3 parts to communication
• Sender
• Message
• receiver
What is in my bag?
100 thousand words
• We use about 30-60
thousand
5 thousand have double meanings
• Cut the onions
Flip off the lights
She is gay
Hook up: joyce Meyers
and TJ Jakes
AVOID SLANG!!!
• 7% of message is the actual words
• 38% tone of voice, speed, loudness
• 55% body language
• 93% of the impression you convey to
others has nothing to do with what you
say.
Verbal communication
• Say what you mean:
• See joke
Be specific
• See joke
Don’t be too technical
• See story
Tone of voice
• See poem
paraverbals
• Tone, volume and
cadence
WOMAN,
without her,
man is nothing.
• WOMAN,
• without her man,
is nothing
Body language
• The most trusted
form of
communication
body language
• If someone shrinks back you are invading
their space or proxemics
• Pursing the lips: disapproval or
concentration
Licking the lips
• nervousness
Biting the lips
• Self reproach
Drawing the brow together
• Anger or anxiety
Slicking the chin out
• belligerence
Keeping the eyes down
• insecurity
smiling
• A real smile reaches
the eyes
Tapping the foot
• Nervousness or
impatience
Biting the nails
• Due to feeling
habitually criticized
Leaning back
• Relaxed or at ease
Leaning forward
• Shows interest
Crossing the arms
• defensive
Looking at you sideways
• mistrust
Hands behind back
• Defensive or
uncomfortable
Hunching the shoulders
• A heavy burden, fear
or discouragement
Dilated pupils
• lying
Looking to the right
• remembering
Eyes looking to the left
• Creating or lying
Tilting the head to one side
• sympathy
• 2 partners : one
cannot look at the
screen game
What are you thinking?
• Eyes move to the lower left when asked to
visualize something unfamiliar
• (visual construction)
• Eyes move laterally when trying to
pronounce unfamiliar words auditory
construction)
• Eyes move to the lower left when recalling
intense emotions kinesthetic feelings)
• Eyes move to the lower right when
remembering
• (visual memory recall)
• Eyes moves to the lateral and to the
observers right when recalling a voice
such as daffy ducks voice auditory recall)
• Lower left if asked to say the pledge of
allegiance to themselves auditory internal
self)
Body language cartoon activity
• Interpret the cartoon
Non verbal communication
• Body movements: gestures, facial
expressions, eye contact and other
movement
• Posture
• Body position how and where you sit)
• Proxemics(space
Intimate zone
• 0-18 inches
• Giving comfort or
aid
• Whispering
• Conversing with
close friends and
family
Personal zone
• 18 inches to 4 feet
• Talking to friends or
associates
• Activity determine
your personal space
Social zone
• Small group
discussion
• Impersonal
discussion about
business or small
group setting
• 4-12 feet
Public zone
• Public speaking:
• 12 feet or more
Activity to find your comfort zone
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Open ended and closed ended questions
Active and passive listening
Avoid why questions
Parphrase
listening
• Hearing is a physical
process
• Listening is a mental
process
• Good listening habits:
• Make eye contact
• Passive and active
feed back
• Observe tone of voice
• Passive and active listening worksheet
Seek to understand questionaire
• Use I statement
• Complete worksheet
Listening skills
• Observe body language
• Read between the lines
• Repeat what was said for feedback:
Laws for listening
• Gag yourself: don’t finish their sentence
• Listening worksheet
• Try to find something interesting about
what they are saying
• Don’t fear silence, let them gather their
thoughts
• Assume a proper stance
• Be aware of your filters:
• 2 volunteers
• Describe the perfect meal
usually.....
– Women like details
– Men want the bottom
line
roadblocks
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Giving advice
Your emotions
Reassuring cliches such as don’t worry
Moralizing lectures: you should …..
Requiring explanations such as why….?
Ridiculing/ shaming: you should know
better than too…..
• Shifting subjects: yes, your grandkids are
cute but I need to…..
• (The “but” is the thought the person really
cares about)
• Criticizing: why would you stay with an
abusing husband
• Threatening: you will never lose weight if
you don’t give up sweets
• Difficult conversations
• Read guidelines for fighting fair.
• Legos listening activity
Objective information
• You use your senses:
• You can hear, smell, touch, taste or see
subjective
• What the pt tells you that you can not
sence.
• E.g feeling, pain ect
Color and emotions/
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Red
Stimulating
Motivates action
Increases expectations
Heightens since of realism
Used to increase enthusiasm and induce
quick decisions
blue
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Calming, therapeutic
Loyalty
Security
Contentment
Credibility
Use when credibility and trust need to be
established
black
• Direct, forceful, powerful, strong, formal
• Use in financial reports
green
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Life
Energy
Faith
Discussion opinionated and self assertive
• Use in presentations requiring feedback
yellow
• Bright, cheerful, stimulating, attractive,
initiates action and ideas, seeks change,
creates anxiety
gray
• Neutral
• Lack of commitment
• Escape from anxiety and discontent
• Use when the audience is to make the
decision