Transcript Communication - GEOCITIES.ws

FCFA March 2001 Training
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
I have learned that it takes courage
and integrity to look at one’s self in
the mirror of one’s mind.
Author Unknown
I have learned that it is easier to
criticize than to empathize.
Author Unknown
Introduction To
Communication
Agenda
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
I have learned that it takes courage
and integrity to look at one’s self in
the mirror of one’s mind.
Author Unknown
I have learned that it is easier to
criticize than to empathize.
Author Unknown
•
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•
•
Scripture
Definition
Components In Communication
Choosing How To Communicate
Understanding The Nature Of
Relationships
• Conclusion
Scripture
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Eph 4:22 That ye put off concerning the former conversation the old man, which is corrupt according
to the deceitful lusts;
Eph 4:23 And be renewed in the spirit of your mind;
Eph 4:24 And that ye put on the new man, which after God is created in righteousness and true
holiness.
Eph 4:25 Wherefore putting away lying, speak every man truth with his neighbour: for we are
members one of another.
Eph 4:26 Be ye angry, and sin not: let not the sun go down upon your wrath:
Eph 4:27 Neither give place to the devil.
Eph 4:28 Let him that stole steal no more: but rather let him labour, working with [his] hands the thing
which is good, that he may have to give to him that needeth.
Eph 4:29 Let no corrupt communication proceed out of your mouth, but that which is good to the use
of edifying, that it may minister grace unto the hearers.
Eph 4:30 And grieve not the holy Spirit of God, whereby ye are sealed unto the day of redemption.
Eph 4:31 Let all bitterness, and wrath, and anger, and clamour, and evil speaking, be put away from
you, with all malice:
Eph 4:32 And be ye kind one to another, tenderhearted, forgiving one another, even as God for Christ's
sake hath forgiven you.
Definition
• Main Entry: com·mu·ni·ca·tion
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
•
•
•
Author Unknown
I have learned that it takes courage
and integrity to look at one’s self in
the mirror of one’s mind.
Author Unknown
I have learned that it is easier to
criticize than to empathize.
Author Unknown
•
1 : an act or instance of transmitting
2 a : information communicated b : a verbal or
written message
3 a : a process by which information is exchanged
between individuals through a common system of
symbols, signs, or behavior <the function of
pheromones in insect communication>; also :
exchange of information b : personal rapport <a
lack of communication between old and young
persons>
5 plural but singular or plural in construction a : a
technique for expressing ideas effectively (as in
speech) b : the technology of the transmission of
information (as by print or telecommunication)
Functions Of Communication
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
Effective communication is
consequences of the choices we
make about people and situations.
It’s about human relations.
Ken White and Elwood Chapman
• The Command Function
• The Relational Function
The Command Function
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
Effective communication is
consequences of the choices we
make about people and situations.
It’s about human relations.
Ken White and Elwood Chapman
• This is understanding two-way
communication that requires
feedback and active listening. It’s
task-oriented. (See
Speaker/Listener Model)
• Clear feedback and active
listening requires using skills
such as paraphrasing, and
perception checking
Speaker/Listerner Model
WORLD OF
SENDER
WORLD OF
RECEIVER
Thoughts,
Feelings
Message
Encoding
Transmission
Decoding
Thoughts,
Feelings
Decoding
Feedback
Encoding
The Relational Function
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
Effective communication is
consequences of the choices we
make about people and situations.
It’s about human relations.
Ken White and Elwood Chapman
• This is understanding
communication from a
human standpoint.
Perceptions and emotions is
the guiding force of
communication. You make a
choice of impersonal or
interpersonal relationships
The Relational Function
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“We Cannot Not communicate”
Joseph Devito
•
•
•
•
Voice Language
Body Language(Kinesics)
Spatial Relations(Proxemics)
Temporal Relations(Time)
Choosing How To Communicate
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
I have learned that it takes courage
and integrity to look at one’s self in
the mirror of one’s mind.
Author Unknown
I have learned that it is easier to
criticize than to empathize.
Author Unknown
• 3 Things to help us make the
choice to be more
interpersonal
• Spiritual Child
• Choosing The Right Climate
Choosing How To Communicate
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
Effective communication is
consequences of the choices we
make about people and situations.
It’s about human relations.
Ken White and Elwood Chapman
• 3 Things to help us make the
choice to be more
interpersonal
– 1. Humans are unique
– 2. Humans can think
– 3. Humans have feelings
Choosing How To Communicate
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
I have learned that it takes courage
and integrity to look at one’s self in
the mirror of one’s mind.
Author Unknown
I have learned that it is easier to
criticize than to empathize.
Author Unknown
• Spiritual Child
– A person building process
where both parties are
responsible for creating and
maintaining positive
relationship
– The Bible says we are not to
seek our own
Choosing How To Communicate
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
I have learned that it takes courage
and integrity to look at one’s self in
the mirror of one’s mind.
Author Unknown
I have learned that it is easier to
criticize than to empathize.
Author Unknown
• Choosing The Right Climate
– Interpersonal relationships
requires you to seek the right
atmosphere that gives a
perception or reality of an
equal playing field and as a
result relationships flourishes.
Understanding The Nature Of
Relationships
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
I have learned that it takes courage
and integrity to look at one’s self in
the mirror of one’s mind.
Author Unknown
I have learned that it is easier to
criticize than to empathize.
Author Unknown
• Mutual Reward Theory
– You seek Win/Win between two
parties
• Value Conflicts
– We all have different value systems
because we come from different
backgrounds
• Age Differences
– paradigms and value systems differ
from previous generations
Understanding The Nature Of
Relationships
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
I have learned that it takes courage
and integrity to look at one’s self in
the mirror of one’s mind.
Author Unknown
I have learned that it is easier to
criticize than to empathize.
Author Unknown
• Irritation Threshold
– Irritating habits or mannerisms
could endanger relationships(i.e.
loud voice, overbearing, constant
complaining, bragging of yourself,
over-spiritualizing things,….)
Conclusion
“Seek First To Understand, before
being Understood”
Dr. Stephen R. Covey
“I’ve learned that people are doing
the best that they can with what
they know, and sometimes they just
don’t know”
Author Unknown
Effective communication is
consequences of the choices we
make about people and situations.
It’s about human relations.
Ken White and Elwood Chapman
• Understanding the dynamics of
Communication is vital to enhance the
mission of our church. One must
understand you must seek win/win to
promote vital interpersonal relationships.
Dr. Stephen Covey states that one must
“seek first to understand, before being
understood”. Remember there is no “I”
in team. Effective communication is
consequences of the choices we make
about people and situations. It’s about
human relations.