Transcript Communication Styles

Write the term and the description.
Write these…
1. List and describe the communication
styles and give 3 examples of each style.
2. Which is the most effective style of
communication?
3. List the 3 communication techniques.
Give 2 examples of the first two and 1 of
the third.
4. What are ways you let someone know
you are listening?
Communication
How can I get others
to
understand me?
Communication Styles
Child-like Communication
• Easiest to recognize
• Immature
• Least effective when
you are an adult
• Self-centered
• Many teens and
adults revert to this
style when they are
frustrated or upset
Child-like Communication
Examples
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Giving orders
Whining
Name calling
Yelling
Verbal abuse
Not listening
Interrupting
Topping
Throwing tantrums
Acting out of control
Parent-like Communication
• Has nothing to do with age
or being a parent
• Directing other’s behaviors
• Effective in getting others to
comply
• One-way or dictatorial
• Gets the point across
• Affects the behavior of
others
• Commonly used with those
using child-like
communication
Parent-like Communication
Examples:
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Giving Instructions
Directing
Punishing
Demanding
Ordering
Talking down to
“Mom, get me a cookie.”
“Go get my book out of
my locker.”
• “Lend me a dollar”
Adult-like Communication
• Highest level
• Most desirable
• Most Effective
Adult-like Communication
Examples:
• Taking responsibility for
comments and actions
• Remaining calm
• Showing respect for others’
feelings and opinions
• Having trust in others
• Controlling emotions while
discussing
Which is the most effective style of
communication?
Which is the most effective style of
communication?
Adult
How is Communication like a
Hammer?
Communication Hammer
Shank
Is like Non-Verbal
Communication
It is strong and can be
used to support
construction or
destruction
Communication Hammer
Claw
Is like Destructive
Communication
It is sharp and
dangerous and is
used to destroy and
tear down
relationships
Communication Hammer
Head
Is like Constructive
Communication
It is smooth and
rounded and is used
to build and help put
things together
Communication Hammer
Handle
Is like Us, the driving
force
We are in control of our
communication. We
choose to use it in a
constructive or
destructive manner.
Communication
Techniques
Destructive Communication
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Threatening
Sarcasm
Interrupting
Swearing
Insulting
Harassing
Teasing
Gossip
Lies
Sexual Harassment
• Blaming
• Endless Fighting
• Character
Assassination
• Calling in
Reinforcements
• Withdrawal
• Need to be Right
• Playing the Martyr
• “You” Messages
Constructive Communication
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Timing
Asking Questions
Clarifying
Reflective Listening
Respect
Consideration
Listening
• Avoiding Intense
Emotions
• Honesty/Openness
• Positive &
Encouraging
• Keeping Confidences
• “I” Messages
“I” Messages
• Help to decrease tension and
defensiveness
• Simple structure:
– I feel __________ when _______________.
– Use feeling words for the first blank
– Use what is happening or causing the problem
in the second blank
– I feel angry when you ignore what I am saying.
Two Types of Communication
1. Verbal
2. Non-verbal
Verbal Communication
• The interaction between people
Race for Life
• Find a partner
• Partner no.1 must
close his/her eyes
• Starting with
course no. 1, give
your partner
directions to get
them to the finish
line.
• Switch
Non-Verbal:
Nonverbal communication is
the way a person expresses
him/herself through movement,
posture, and facial expression.
Non-Verbal:
It is possible to send one type of verbal
message and at the same time, a
different type with body language.
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Nonverbal communication is VERY
powerful and can often be
misinterpreted.
•How can you let
people know you
are listening?
Concentrate
• Eliminate distractions so that you can
listen more carefully.
• For example: turn off the radio or tv or
move to a quieter area while someone is
speaking to you
Keep an open mind
• Be prepared to accept the other person’s
point of view.
Listen with a purpose
• Identify why you are listening.
• For example: you listen to your friend’s
problems to let them express their
feelings.
Be positive
• Assuming a positive attitude before a
person starts talking will help motivate you
to listen and remember.
Make eye contact
• Look the speaker in the eye and keep your
expression open and interested.
Control your emotions
• If the speaker’s message affects you
emotionally, stay calm and listen. Then
present your views.
Non verbal communication
5 Squares activity
• Each person will have an envelope containing
pieces for forming squares.
• The task of the group is to form 5 squares of
equal size.
• The task is not completed until everyone in the
group has a perfect square and all the squares
are the same size.
Game Rules:
• You may only use the pieces provided.
• No member may speak or gesture in any way
throughout the activity.
• Members may not ask another member for a
piece; take a piece from another member, or
signal in any way that another person is to give
them a piece.
• Members may give pieces to other members.
• Members may not place their puzzle pieces in
the center area for other team members to take.
• Let me know when the group has assembled all
puzzles.
Questions???
1. How did you feel when someone held a piece and did not see the
solution?
2. What was your reaction when someone finished a square and then
sat back without seeing whether his or her solution prevented
others from solving the problem?
3. What were your feelings if you finished your square and then began
to realize that you would have to break it up and give away a
piece?
4. How did you feel about the person who was slow to see a solution?
If you were the slow person, how did you feel?
5. How did you feel when someone gave you a part you needed?
6. Was there a climate of helping or hindering?
What’s your communication
style?