Transcript Strengthening Workplace Communication

Strengthening Workplace
Communication
By Domonique Harris
BUS 226 Presentation
October 16, 2013
Purpose
• Information communicated in our workplace
must be communicated correctly and
effectively.
• - Ask yourself questions. If you are the sender
of the message, ask yourself, “How am I
relaying this message?” What is my tone?
How is my delivery? Is my message
understandable?
• Things that make us go hmmm…
Managers and Employees
• Managers
- A two man team of
managers should rate the
communication score of
selected managers to
ensure proper
communication. We want
to find out if the message
was relayed the way it
should have been?
• Employees
- A two-man team will
also rate their
communicative score. If
they are the sender, how
was the message sent? If
they are on the receiving
end, how was the
message received?
Information is
delivered
incorrectly and
ineffectively.
Communication in the
workplace is poor for these
two reasons:
Information is
received
incorrectly
and
ineffectively.
Self Rating for Managers
Managers can
rate their
overall
effectiveness
of their own
communcatio
n.
Improvements
Self
Empowerment
to
Communicate
with Integrity
Performance
Self Rating for Employees
Did I understand the
message that was
given? Was it legible?
Was the message
clearly written and/or
spoken?
Am I communicating
with integrity?
Are there
improvements in my
performance?
Communication in the
Workplace is Essential
Case Study
• Are our messages being transferred clearly?
•
Manager 1 tells Manager number 2 that there will be a meeting at 8am in the conference room. Those who attend the
meeting are not to have their cell phones on them in the meeting, regardless of whether the call be for business within the
company, returning an email, or what have you. This meeting is a strict meeting where cell phones are prohibited. Manager
1 tells Manager 2 that the meeting will be focused on the company’s e-mail system, knowing that cell phones will be
prohibited, fails to mention that cell phones are prohibited leaving Manager 2 to think that it’s okay to bring their cell phone
into the meeting. Was Manager 1 communicating clearly with Manager 2?
•
Manager 1 did not successfully communicate with Manager 2. Although communication was passed
informing Manager 2 about the meeting this morning, Manager 1 failed to inform Manager 2 that cell
phones will be prohibited, where Manager 2 believes that bringing their cell phone will be efficient for
handling business since the meeting is concerning the company email system.
Sources
•
Craemer, Mark. [2011 Dec 29]. 10 Tips to Improve Workplace Communication. www.easybib.com.
Retrieved October 11, 2013. http://www.easybib.com/reference/guide/apa/website
•
•
Nordmeyer, Billie. Keys to Building Effective Communication in the Workplace. www.everydaylife.com. Retrieved
October 11, 2013. http://everydaylife.globalpost.com/keys-building-effective-communication-workplace-1575.html
•
•
Zimmer, Katherine. [2012 Jan 18]. EffectiveWorkplace Communication. www.napavalleyregister.com. Retrieved
October 11, 2013. http://napavalleyregister.com/business/columnists/katherine-zimmer/effective-workplace-
communication/article_4733925c-4190-11e1-8490-0019bb2963f4.html