Transcript Chapter 1
Exam Next Week ● Study now ● WebStudy quiz due class after exam 1-1 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Management Improving Performance through Empowerment, Teamwork, and Communication 1-2 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Empowering Employees ● Linking Rewards to Company Performance – Reward employees for contributing desirable ideas and actions – Make sure employees understand how their individual actions affect profits Employee Stock Ownership Plans Stock Options 1-3 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. ● Employee Stock Ownership Plans and Stock Options 1-4 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Team Characteristics ● Team Size – Can range from 2 to 150 people – Research indicates maximum results with about 6-7 people 1-5 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Team Characteristics ● Team Roles – Task specialist role—time and energy devoted to helping the team accomplish its specific goals – Socioemotional role—time and energy devoted to supporting the emotional needs of team members and to maintaining the team as a social unit – Dual – Performs both task specialist and socioemotional roles – Non-participative 1-6 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. ● Stages of Team Development 1-7 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. How can you not like an ad that features rowing?! 1-8 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Team Characteristics ● Styles of Conflict Resolution – The Competing Style – The Avoiding Style – The Compromising Style – The Accommodating Style – The Collaborating Style 1-9 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Communication 1-10 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Forms of Communication 1-11 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. The Importance of Effective Communication ● Basic Forms of Communication – Oral Communication Listening—skill of receiving a message and interpreting its intended meaning by grasping the facts and feelings it conveys. –Cynical listening –Offensive listening –Polite listening –Active listening 1-12 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Communication ● Internal communication – Communication in Teams Centralized— team members exchange messages through a single person to solve problems or make decisions Decentralized— members communicate freely with other team members and arrive at decisions together ● External communication – Advertising – Press releases 1-13 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. International Business Communication ● Can be a special challenge ● Appropriateness depends in part on an accurate translation that conveys the intended nuances of meaning ● Low-context cultures tend to rely on explicitly written and verbal messages ● High-context cultures – such as those of Japan, Latin American, and India – depend not only on the message itself, but also the conditions that surround it 1-14 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. In Class ● Do communication exercise in pairs – one person describe the object to draw, the other draws it – do with one-way communication – no feedback – do another with two-way communication ● Discussion – how does communication effectiveness differ across cultures? 1-15 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.