Transcript Jhryaiophuip - Aarhus Universitet

Nordic Research Seminar on Communication – February 23-25 2012
NORDKOMM (6)
Organizational resilience
Daniel Morten Simonsen
PhD student, cand.merc
CENTRE FOR CORPORATE COMMUNICATION
AARHUS SCHOOL OF BUSINESS AND SOCIAL SCIENCES
AARHUS UNIVERSITY
Nordic Research Seminar on Communication – February 23-25 2012
Agenda
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My PhD project
Resilience as phenomenon
Current work
Preliminary findings
First draft model of resilience
Further perspectives
CENTRE FOR CORPORATE COMMUNICATION
BUSINESS AND SOCIAL SCIENCES
AARHUS UNIVERSITY
Nordic Research Seminar on Communication – February 23-25 2012
My PhD project
When a crisis is perceived subjectively, how can
collective perception and sensemaking be created and
hence the ability to act in terms of the organizational
situation?
o RQ 1: How can an organizational structure that can
absorb internal and external change be developed,
thus crisis can be managed before they turn into
crisis?
o RQ 2: What issues, models and organizational
structures characterize decision making in a crisis
situation and what impact do they have relative to
the organization's scope for action in a crisis
situation?
o RQ 3: How can sense-making create intersubjective understanding in an organization, and
thereby strengthen the opportunity to prepare,
prevent, act and learn from crisis situations?
CENTRE FOR CORPORATE COMMUNICATION
BUSINESS AND SOCIAL SCIENCES
AARHUS UNIVERSITY
Nordic Research Seminar on Communication – February 23-25 2012
The phenomenon of resilience
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Ability of a system to absorb to/cope with
internal/external changes
“…the
term
‘resilience’
defined
as of
“Grass
bends
before the
wind
but usually
“Formally,
resilience
iswas
the
“capability
the
ability
of
individual
bounce
does
not break;
it temporarily
unstable.
a system
to an
maintain
its to
function
and
• Trees
Maintain
functioning
in
adversity
back
from
and
maintain
strong
under and
high
structure
inadversity
the
facestability
of persevere
internal
through
difficult
times.”
winds
but
when
they break,
theydegrade
have no
external
changes
and to
resilience.”
2005:1)
gracefully(Edward,
when it
must,” Resilience
• occurs
Distinct
characteristic
of an individual,
(Wildawsky,
1988:continues
79)
when
the system
to
operate
despite failures in some of its
or system
parts.
For
example,
an
electric
toothbrush degrades gracefully because
it can still be used as a toothbrush even
if the motor doesn’t work.”
(Weick & Sutcliff, 2007:69)
CENTRE FOR CORPORATE COMMUNICATION
BUSINESS AND SOCIAL SCIENCES
AARHUS UNIVERSITY
organization
Nordic Research Seminar on Communication – February 23-25 2012
Current work
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Literature review
− Conceptions of resilience in research?
− How is resilience created?
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Different scientific disciplines
− Psychology, Biology, Sociology, Management
etc..
− Journal articles – peer reviewed
− Crisis and resilience
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Content analysis
− Title and abstract
CENTRE FOR CORPORATE COMMUNICATION
BUSINESS AND SOCIAL SCIENCES
AARHUS UNIVERSITY
Nordic Research Seminar on Communication – February 23-25 2012
Preliminary findings
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Resilience as traits/characteristics
− Resilience at the individual level
− What different traits constituted an resilient
person
− Examples: Self-esteem, temperament,
gender, positive emotions, social capabilities
Resilience as situational/relational
− Resilience at the inter-subjective level
− The social interaction between individuals as
building resilience in specific situations.
− Example: Someone going postal in an
American Business School
CENTRE FOR CORPORATE COMMUNICATION
BUSINESS AND SOCIAL SCIENCES
AARHUS UNIVERSITY
Nordic Research Seminar on Communication – February 23-25 2012
Preliminary findings
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Resilience as embedded
− Resilience at an organizational level
− Something that is in the system and needs
to be activated
− Example: Resilience as autopoesis
Resilience as design
− Resilience at an system level
− Something that can be designed
− Example: Supply Chain Management
CENTRE FOR CORPORATE COMMUNICATION
BUSINESS AND SOCIAL SCIENCES
AARHUS UNIVERSITY
Nordic Research Seminar on Communication – February 23-25 2012
Model of resilience conceptions
Actor
Traits
e.g temperament, self
esteem, coping ability,
positive emotions, gender
and social network (cf.
Rutter, 1985 and
Fredrickson et al., 2001)
Embedded
System
Relation/situationel
Resilience as results of
processes between several
individuals, and as
situational (cf. Walsh, 1966
& Powley, 2009)
Design
Resilience as design of
back-up systems, e.g In
Resilience as something
supply chain management
that exists within the
in case of failed delivery, or
system, and can be
the design of infrastructure
activated and used when
in a city in case of disaster
necessary (cf. Somer,
(cf. Jüttner & Maklan, 2011
2009 & Powley, 2009)
and Boin & McConnell,
2007)
Feature
CENTRE FOR CORPORATE COMMUNICATION
BUSINESS AND SOCIAL SCIENCES
AARHUS UNIVERSITY
Function
Nordic Research Seminar on Communication – February 23-25 2012
Furthur Perspectives
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Where to go from here?
The model?
The labels of findings?
The categories?
CENTRE FOR CORPORATE COMMUNICATION
BUSINESS AND SOCIAL SCIENCES
AARHUS UNIVERSITY