Transcript Slide 1

Leadership & the Art of
Communication
A formative analysis
“You will judge yourself
by your intentions,
whereas others will
judge you by your
behavior.”
TOP 10 communication mistakes
•
Leaders –
“Fail to communicate
their vision”
Vision Creation
Process
Vision creator
Line Manager –
Vision Disseminator
Line Manager –
Vision Disseminator
Line Manager –
Vision Disseminator
Main Components
• Role Definition
• Clear Expectations
TOP 10 communication mistakes
•
Leaders –
“Fail to listen actively on a relationship and
content level.”
TOP 10 communication mistakes
•
Leaders –
“Fail to hold direct reports accountable for
their behavior.”
“Think ‘they’ can change the person.”
TOP 10 communication mistakes
• Leaders –
The Johari window
• The Open Self – Information about
yourself that you and others know.
• The Blind Self – Information about
yourself that you don’t know but that
others do know.
• The Hidden Self – information about
yourself that you know but others don’t
• The Unknown self – information about
yourself that neither you nor others know.
TOP 10 communication mistakes
•
Leaders –
“Fail to use feedback to improve”
Feedback Tools
• One-on-one meetings – the most common
way to provide feedback to a direct report;
• Skip-level sessions – are exactly what
they sound like, your direct report meets
with your manager about your leadership
approaches.
• Stop-start-continue evaluations – this is a
structure that allows for direct reports to
provide feedback regarding behaviors you
should stop, start, and continue.
Feedback Tools
cont…
• 360 degree evaluations – The goal of this evaluation
is to have a select number of direct reports provide
anonymous feedback. This electronic report will
provide information on the leadership behavior areas
needing more focus or skills and the leadership areas
that need less focus or skills.
• Cross-evaluations – are electronic feedback tools that
gather information about your influencing or
leadership behavior based on an anchored set of
leadership behaviors. With this evaluation peers can
provide information concerning your leadership
behavior or the impact of your organizational level of
influence.
TOP 10 communication mistakes
•
Leaders –
“Treat others by the golden rule opposed to
the platinum rule (treat others as they
ask to be treated).”
TOP 10 communication mistakes
•
Leaders –
“Spend 90% of their energy on 10% of the
population.”
Herzberg Two-Factor
Theory
• Factors that lead to
employees
dissatisfaction:
–
–
–
–
–
Work Conditions
Relationship with peers
Personal life
Lack of security
Poor salary
• Factors that employees
are willing to work
harder for and are
satisfying:
–
–
–
–
–
Advancement
Responsibility
The work itself
Recognition
Achievement
TOP 10 communication mistakes
•
Leaders –
“Fail to recognize their level of influence.”
“Think they can’t leave their desk because
they believe a fire will start, therefore do not
go to training to improve.”