Transcript Developing & Maintaining Healthy Interpersonal Relationships

Managing
Work
Relationships
PURPOSE
 Personal support and improvement
 Continuous Quality Improvement
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Improving the end product/result by improving
the process
 Enhancing work relationships
 “Continuing Education”
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Information for specific situations
Information generalized to life experiences
OUTLINE
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Overview: Two Sides of the Same Coin
Understanding and Appreciating Diversity
Role of Respect: “Living” the Virtue
Communication Skills: More Than Talk
Privilege versus Right: Similar but Different
Boundaries: Knowing/Respecting Limits
Personal Responsibility: Employee
Corporate Responsibility: Management
OVERVIEW
 Human Side
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Individual identity
Personal goals
Personal needs
Developing abilities
and talents
Personal role in a
community
“What’s in it for me”
 Business Side
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Corporate identity
Corporate goals
Corporate needs
Supporting and
affirming staff growth
Creating a community
environment
“What’s in it for us”
DIVERSITY
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“The cure for boredom.”
Definition: “Differing from one another”
Examples
Critical element for fostering team work
and team effectiveness
 The whole is bigger than the parts: it all
adds up
 Making the most out of conflicts and
differences
DIVERSITY (continued)
 Advantages
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Adds variety to life
More sources of
learning and
experience
Stimulates and helps
eliminate boredom
Helps me look at the
world around me more
realistically
 Challenges
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Forces me to be open
and flexible
Requires me to be
secure in myself and
possibly change
Asks me to look
beyond myself and
what is comfortable for
me
R.E.S.P.E.C.T
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Regard: knowing who I’m dealing with
Empathy: what if I were you
Sincerity: how bad/good I really am
Patience: when life doesn’t go my way
Embracement: how big/small I really am
Courtesy: are my manners showing
Tolerance: how insecure/secure I really am
COMMUNICATION SKILLS
 Definition: “A process by which
information is exchanged”… “A learned
power of doing something; a developed
ability”
 The Art of Communication
 It’s not all talk
 Healing versus Hurting
 “Give and Take” of Communication
Habits of Effective People
Seek first to understand,
then to be understood.
Stephen Covey from Seven Habits of Highly Effective
People
Listening
COMMUNICATION SKILLS
We have been given two
ears and one mouth.
We should listen twice
as much as we talk!
Ancient Proverb
Communication Skills
“I” Messages
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Describes objectively how you feel.
Focuses on your feelings.
Does not assign blame.
Specific behavior is described.
Non-verbal elements such as tone of voice and
body language are critical.
 Requires a non-judgmental attitude.
 Can include a state of change and
consequence.
How Do You Come Across?
 55%--Body
Body language, facial expressions,
hand gestures, use of space,
movements
Word
7%
Voice
38%
Body
55%
 38%--Voice
Tone, pitch, rate, volume
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07%--Word
Actual words spoken
Ten Rules for Effective Communication
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Put your needs and emotions aside initially: “give peace a chance”
Watch your tone of voice and body language: “how you come across”
Actively listening: “be in the moment”
Blend: “come in from the cold”
Reflectively listening: “when the ball is in your court”
Identify positive intent: “giving the benefit of the doubt”
Ask clarifying questions: “when in doubt, ASK”
Redirect: “keeping the volley going”
Tactfully interrupt: “saving face”
Summarize and confirm: “an ounce of prevention is worth a pound of
cure”
RIGHT versus PRIVILEGE
 Definition: “Those
things to which I have
a just claim”
 Examples
 Balancing my rights
with those of others
 Protecting my rights
because they can be
lost: how rights relate
to privileges
 Definition: “A right
granted as a peculiar
benefit”
 Examples
 Using my privileges
wisely
 Protecting and
honoring privileges to
preserve my rights
BOUNDARIES
 Definition: “Something that indicates or
fixes a limit”
 The purpose of boundaries
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“Good fences make good neighbors”
Every fence needs a gate
 Examples of boundaries
 When boundaries are violated
 Boundary Rule: “Does it belong to me or
does it belong to someone else.”
PERSONAL RESPONSIBILITY
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Example: “Wayne’s World”
Taking care of myself
Fulfilling personal responsibilities
Knowing my place
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Being true to myself: “individual strength”
Being true to others: “interwoven strength”
 Keeping perspective and remembering the
big picture
CORPORATE RESPONSIBILITY
 Remember the Mission
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“If it doesn’t contribute to the mission, it
doesn’t belong”
 Don’t take it personal
 Delegated responsibility
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Remember the role
The purpose of entrusted responsibility
 Protect against “vandalism”
 Being the coach
CREATE A PERSONAL ACTION
PLAN TO IMPROVE WORK
RELATIONSHIP
If it’s to be,
It’s up to me!