Transcript Document

“What did you say?”
Improving Intergenerational
Communications
Welcome . . .
• Identify Your Generation:
– Traditionalist
(Before 1946)
– Baby Boomer (1946 – 1965)
– Generation-X
(1966 – 1986)
– Millennials
(1987 –Present)
• One Perceived Misunderstanding About
Your Generation.
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Objectives
• Define the key attributes of each
generation (Traditionalists, Baby
Boomers, Generation-X, &
Millennials).
• Identify how our internal influences
affect our perceptions working with
other generations
• Identify the most appropriate
communication tool to use based
on the situation (based on content
of communication and who is
receiving)
• Apply concepts in different
situations
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Agenda
• Welcome & Overview
• Activity: Bringing Out the
Subconscious
• “Meet the Generations”
• My Actions, My
Commitment
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…While we flatter ourselves that
things remain the same, they are
changing under our very eyes
from year to year, from day to day
Charlotte Perkins Gilman, Author
Bringing Out the Subconscious
• Identify what you
have heard or have
been told about each
generation
• Write descriptors on
your handout
• Post the sticky notes
in the defined area
• There are no RIGHT
or WRONG answers
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• Traditionalist
• Baby Boomer
• Generation – X
• Millenials
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Meet The Generations
Influences / Attributes of Traditionalists
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Before 1946
Great Depression,
World War II,
Pearl Harbor
Saving
Military Service
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Churchill, FDR, Truman
“Seen, But Not Heard”
Conformists
G.I. Bill
Hierarchy / Chain of Command
Continue to Work
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Influences / Attributes of
Baby Boomers
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1946 – 1965
World War II
Strong Economy
The “American Culture”
Lots of Children
New Schools
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Traditional Family
Fads
Spotlight on Children
Great Expectations
Sputnik / Civil Rights
HOPE!!
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Influences / Attributes of
Generation-X
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Sophisticated TV
Choices
Watergate
Decline of American
Hero
Divorce
CAUTION!!
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1966 – 1985
Vietnam
Weak Economy
“Me Decade”
Birth Control
Outdated Schools
Latchkey Children
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Influences / Characteristics of Millennials
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1986 – Present
Have 50% More Things
Cars, Beepers & Cell
Phones
Respect
Babies Aboard
Volunteers
Fun with Parents
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Guns in Schools
Behavioral-Altering Drugs
Educated / Committed
America Gets Richer
Millennial Fads
“Columbine”
Community & World
Action
Fresh Start
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Communication Tools
Communication Tool
Attributes
Best for which
Generation
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What would you do?
The Situation . . .
• A Traditionalist has joined your alumnae
board.
• Her request is that she always be
contacted by phone.
• The issue is that many times she is
unavailable and that she has to be called
multiple times.
• What are your suggestions to improve
communication?
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The Situation . . .
• Lately, your chapter has decided that it is
easiest to use Facebook to post
information about upcoming events.
• You have received feedback from others
that they have missed events and
information.
• What are your suggestions to improve
communication?
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The Situation . . .
• You have noticed that the younger
members of your board have started
texting during meetings.
• You don’t think anyone else has noticed
though you are not sure.
• What are your suggestions to improve
communication?
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Create Your Own Situation . . .
• As a group, create your own situation.
• Identify a situation that happens frequently
due to a lack of communication or not
using the appropriate communication
vehicle.
• Determine different options and share with
the larger group.
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General
Considerations
• Respect the generations and
individual needs
• Be open to possibilities
• Consider all communication tools
• Do what you say, “Walk the talk”
• Be clear
• Hold yourself and others accountable
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My Actions, My Commitment
Identify 2 - 3 commitments you
will make to ensure that you
are communicating effectively
with all generations.
Share one commitment with
the group.
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