Transcript CULTURE - Lutheran Health Network

CULTURE & COMPETENCY
SUMMIT INTERPRETATION SERVICES
CRIS KOPECKY, BSN, MBA
PRESIDENT/OWNER/NURSE
WHAT IS CULTURE?
Behaviors & beliefs characteristic of a particular social, ethnic,
or racial group. (culture." Dictionary.com Unabridged.
Random House, Inc. 20 Oct. 2009. <Dictionary.com
http://dictionary.reference.com/browse/culture>.)
BehaviorsCollective VS Individualistic Society
BeliefsReligion: Catholic, Christian, Islam, Budhist, etc
Traditions:
Holidays / Foods / Family
CULTURE AT THE
REHABILITATION
HOSPITAL
• a)
Inclusive approachTeam care approach to patient rehabilitation includes:
Physicians, Nurses, Therapist, Family, clinical dieticians,
rehabilitation specialists, interpreters
• b)
Access to state of the art facilities and equipment
• c)
Barrier free – Exterior and Interior
• d)
All of the above make part of an inclusive and proactive
culture sensitive to the patient’s needs for recovery.
FORT WAYNE
DEMOGRAPHICS
Demographics (visitfortwayne.com)
Hispanic / Latino make up 5.78% of population
Asian make up 1.56% of population and growing
3 BARRIERS TO EFFECTIVE
COMMUNICATION &
AWARENESS
Health Literacy
Cultural Competency
Limited English Proficiency (LEP)
(hrsa.gov)
AUDIT
• Objective is to ensure that there is a supportive
infrastructure incorporating cultural competency.
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Mission / Vision
Strategic Planning
Policies and procedures
Management leadership
Staffing
INCORPORATING
CULTURAL COMPETENCE
Objective: Establish set of consistent behaviors, attitudes
& policies that come together in a system among
professionals that enables effective interactions in a crosscultural framework. (ibisconsultinggroup.com)
Diverse staff recruitment and retention
Professional interpretation services
Continuous education / training
Use The Joint Commission / IN Dept of Health standards
as a guide
Merge with current policies and established culture
REQUIRED SKILLS
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Reflection
Self-awareness
Empathy
Communication
Concern for others
Conflict resolution
Social Skills
BRIDGING DIFFERENCES
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Accurate listening
Perception checking
Ask for feedback
Resist Making Judgments
Take Risks
CONCLUSION
We hope you have enjoyed this brief
overview on culture and hope you can
utilize some of the information learned here
today to improve your competence while
caring for patients with diverse cultures.
We hope you have enjoyed this brief
overview on culture and hope you can
utilize some of the information learned here
today to improve your competence while
caring for patients with diverse cultures.
• CULTURAL COMPENTENCY POST
SESSION QUESTIONS
Name 3 Barriers to effective communication
when providing care for clients from nonAmerican cultures.
• 1. _______________________________
2. _______________________________
• 3. _______________________________
Name 3 ways of incorporating cultural
competence into the workplace.
• 1. _______________________________
• 2.
_______________________________
• 3.
_______________________________
THANK YOU
• Please use this space for suggestions on
how you or your employer could improve
communication with clients of different
cultures to positively affect clinical
outcomes.