Transcript Basic of neonatal ventilation

Listening into Action Team

Clare MacGlashan

Dr Oliver Rackham

Jacqui Morgan

Julie Knox

Julie Walsh

Wendy Dunbar
What did we want from Listening into
Action ?
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Further develop our gold standard neonatal
community service for our clients.
Improve communication to stimulate ideas
and interaction between staff and clients.
What was identified from these
improvements in communication?
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Staff identified challenges relating to the
care they delivered.
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Clarifying policy on the length of time a baby has
to be off a cot warmer prior to discharge.
Clarify policy on discontinuing continuous
monitoring after caffeine had been discontinued.
Provide a 7 day neonatal community service.
Provide an informal meeting in a relaxed
environment between staff and parents.
Listening into Action
Some of the ideas from staff could be put into
action immediately.
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The guidelines regarding cot warmers and
caffeine were updated and cascaded to staff
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NeoMates coffee morning introduced
Seven day neonatal community service
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This should be family
orientated, flexible and incurs
no extra cost to the neonatal
unit.
Our aim is to enhance our
gold standard community
neonatal service.
How we aimed to achieve this
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Utilising staff already employed on the unit who
showed an interest in working in this area.
Weekly meetings to continuously develop the idea
and iron out any challenges.
Questionnaire on the NeoMates website to evaluate
parents’ interest.
Initiating a pilot study to evaluate the interest and
uptake of this service.
Positives for change
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Staff were onboard and keen to be involved.
Parents were enthusiastic when asked, on
the NeoMates website, if they would be
interested.
Core group of staff were willing to be flexible
in their working pattern to cover potential
weekend visits.
Challenges to overcome
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Turning staff interest into involvement
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Change - always a daunting prospect
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Overcome any misgivings
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Formalise booking process for visits
Visit times available for parents to
choose.
Time
0900
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Mon
Tue
Wed
Thurs
Fri
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Sun
Improving Communication
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NeoMates “Coffee mornings” introduced
Contact email address set up
Phone lines
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Mobile – urgent calls
Answer machine – routine questions
Frequently asked questions folder
Recommendations
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The core team does not have to be a set number
Sponsor should be from another area
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can bring a fresh pair of eyes
of suitable seniority
needs time and commitment to the project
Don’t be over ambitious with time frames or project
Remain focused on your vision