Transcript Training Programme 2013

Talent Development Programme
2013
Management & Employee Programmes
What we have done in 2012
• In 2012, we have run the following mandatory courses: –
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Management Coaching – 200 managers
Difficult Conversations – 200 managers
Equality & Diversity – 200 managers
Equality & Diversity – 600 + employees
• We have also supported training in the following areas: –
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Presentation Skills
Management Fundamentals
Personal Effectiveness
Time Management
Customer Services Team Training
Telesales Team Training
CCH Personal Effectiveness
CCH Change Management
Negotiation Skills
Interview Skills
Appraisal Training
First Aid Training
Overview
• All management training to be delivered by Ted
Learning as ILM accredited business partner of
Wolters Kluwer UK.
• Employee training to be delivered by Ted Learning in
partnership with Telford College.
• Training to be blend of face to face, some with actors
and utilising e-learning
and at desk learning.
What’s different in 2013
• From Jan 2013, training will take a different approach and will
be more ‘joined up’ rather than lots of independent courses,
we will offer modules and the chance to gain a formal
business qualification.
• We will be introducing a self booking system – all employees
will be responsible for booking themselves onto training
through an internet based system – reducing the need for
mop up sessions
• Three types of training programmes to be offered in 2013: – The WK Manager – accredited programme with Institute of
Leadership & Management (ILM)
– Employee Programmes – accredited programme with Telford College
(TC)
– Voluntary skills support courses – accredited one off courses offered
to support both manager and employees
THE WK MANAGER ACCREDITED
PROGRAMME
The ‘WK Manager’
• 3 types of ‘Manager’ courses to be offered.
– Level 2 Team Leading
– Level 3 Leadership & Management
– Level 4 Leadership & Management
• Qualifications are a programme with modules.
• Level 2 offered at 2 levels – Award & Certificate
• Level 3 & 4 offered at 3 levels – Award, Certificate and
Diploma
• Award can be completed within 6-12 months,
Certificate over 12 -18 months and full Diploma
designed to be completed over a 2-3 year period
Programme Overview
• Level 2 Qualification in Team Leading
• Designed for employees in a team leading
role or new junior management role
– Award – 3 modules (3 credits)
– Certificate – 10 modules (13 credits)
WK Team Leading Qualification
• Award
• Certificate
– Developing yourself as a WK
team leader
– Induction and coaching in the
workplace
– Developing yourself as a WK
team leader
– Induction and coaching in the
workplace
– Diversity in the workplace
– Diversity in the workplace
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Developing a team
Communication
Briefing the team
Managing yourself
Leading your Work Team
Motivating the work team to
perform
– Planning and monitoring
work
WK Team Leading Qualification
YEAR ONE
– Developing yourself as a
WK team leader
– Induction and coaching
in the workplace
– Diversity in the
workplace
– Communication
– Briefing the team
YEAR TWO
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Developing a team
Managing yourself
Leading your Work Team
Motivating the work
team to perform
– Planning and monitoring
work
Programme Overview
• Level 3 Qualification in Leadership &
Management
• Designed for first line managers
– Award – 2 modules (4 credits)
– Certificate – 6 modules (13 credits)
– Diploma - 11 modules (37 credits)
WK Manager Level 3 Qualification
• Award
• Certificate
• Understanding leadership
• Understanding recruitment
and selection of new staff in
the workplace
• Understanding leadership
• Understanding recruitment
and selection of new staff in
the workplace
• Managing E&D
• Understanding Performance
Management
• Understanding Good practice
in workplace coaching
• Giving briefings and making
presentations
WK Manager Level 3 Qualification
• Diploma
• Understanding leadership
• Understanding recruitment
and selection of new staff in
the workplace
• Managing E&D
• Understanding Performance
Management
• Understanding Good practice
in workplace coaching
• Giving briefings and making
presentations
• Management Communication
• Developing your Leadership
Styles
• Managing Workplace Projects
• Developing own leadership
capability
• Conflict & Stress
WK Manager Level 3 Qualification
• YEAR ONE
• YEAR TWO
• Understanding leadership
• Understanding recruitment
and selection of new staff in
the workplace
• Managing E&D
• Understanding Performance
Management
• Understanding Good practice
in workplace coaching
• Giving briefings and making
presentations
• Management Communication
WK Manager Level 3 Qualification
• YEAR THREE
• Developing your Leadership
Styles
• Managing Workplace
Projects
• Developing own leadership
capability
• Conflict & Stress
Programme Overview
• Level 4 Qualification in Leadership &
Management
• Designed for more experienced/senior
managers
– Award – 2 modules (5 credits)
– Certificate – 4 modules (13 credits)
– Diploma – 7 modules (37 credits)
WK Manager Level 4 Qualification
• Award
• Managing Equality &
Diversity
• Delegating Authority in
the workplace
• Certificate
• Managing Equality &
Diversity
• Delegating Authority in
the workplace
• Management
Communication
• Developing your
Leadership Styles
WK Manager Level 4 Qualification
• Diploma
• Managing Equality &
Diversity
• Delegating Authority in
the workplace
• Management
Communication
• Developing your
Leadership Styles
• Diploma
• Managing Personal
Development
• Managing Recruitment
• Leading innovation and
change
WK Manager Level 4 Qualification
• YEAR ONE
• YEAR TWO
• Managing Equality &
Diversity
• Delegating Authority in the
workplace
• Management
Communication
• Developing your Leadership
Styles
• Managing Personal
Development
• Managing Recruitment
• Leading innovation and
change
One off Modules
• The following modules can also be offered to
both Managers and team (where applicable) as one of
our accredited courses:
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Writing for Business
Giving Briefings and Presentations in the Workplace
Managing Projects
Influencing others at work
Decision Making & Problem Solving
How to manage remote workers
THE WK EMPLOYEE ACCREDITED
PROGRAMME
Employee Courses
• Focused courses offered to specific
departments to support personal and team
development.
• To include: – Customer Services
– Telesales
– Administration
– Business & Admin
VOLUNTARY SKILLS SUPPORT
COURSES
Voluntary Courses 2013
• The following courses will be offered to all employees as a
way of supporting personal development: –
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Presentation Skills (introduction 1 day and advanced 1.5 day)
Negotiation Skills (sales focused – 1.5 days)
Personal Effectiveness (1 day)
Time Management (1/2 day)
Interview Skills (1/2 day)
Delivering a WK Appraisal (1/2 day)
Driving Top Achievement (1/2 day)
Office Training – Excel, Powerpoint etc…
Level 2 ITQ Diploma – 9 days
• We will also continue to support the business with
department specific requests for training
Any questions or suggestions
about specific training needs?