Transcript importance of workplace communication skills

IMPORTANCE OF WORKPLACE
COMMUNICATION SKILLS
Professional Year Program - Unit 1: Workplace Communication
OVERVIEW
The purpose of this introduction session is to get
you thinking about what is workplace
communication and its level of importance in the
Australian workplace.
OVERVIEW
In this session we will cover the following:
 What are workplace communication skills?
 How important are workplace communication skills?
 Outcomes of effective and ineffective workplace
communication skills
 Who is responsible for effective workplace
communication?
 Overview of the next 14 units
WORKPLACE COMMUNICATION SKILLS
What are workplace
communication skills?
WORKPLACE COMMUNICATION SKILLS
Workplace communication skills can be grouped
into four main areas:
Verbal
Nonverbal
Listening
Written
WORKPLACE COMMUNICATION SKILLS
How important are effective
workplace communication
skills?
WORKPLACE COMMUNICATION SKILLS
Outcomes of effective workplace communication skills can
include:
People understand each other
Positive relationships
Work gets done efficiently
What else can you think of?
WORKPLACE COMMUNICATION SKILLS
Outcomes of ineffective workplace communication skills can
include:
Misunderstandings between people
Negative relationships
Work is not done efficiently or the wrong work get done
What else can you think of?
WORKPLACE COMMUNICATION SKILLS
Who is responsible for making sure effective communication
occurs place in the workplace?
 Managers?
 Supervisors?
 You?
 Others?
 Co-workers?
WORKPLACE COMMUNICATION SKILLS
EVERYONE is responsible for ensuring
effective communication in the
workplace. However the person your
should focus your efforts on is YOU!
WORKPLACE COMMUNICATION SKILLS
The next 14 units (units 1 to 14) of the Professional Year Program focus on
significantly developing your workplace communication skills. Some of the areas
covered are below, please see your course outline for more information.
Communicating
with a purpose
Communicating in
work teams to
achieve goals
Communicating
across cultures
Impact of nonverbal cues
Workplace media
and
communication
channels
Workplace
meeting skills
Effective writing
skills for
professionals
Oral presentation
skills