Transcript Chapter 1 - Bakersfield College

Success Strategies

Learning Styles Questionnaire:
◦ www.vark-learn.com
Review Learning Style Study Strategies
 What can you do to help yourself learn
the material in this class?

1
Success Strategies: Study Skills
Use SQ3R
 S=Survey, Q=Question, R=Read, R=Recite,
R=Review
 Mark your texts
 Choose your environment
 Create and attend study sessions
 Seek Help
 Take notes in class

2
1: Inter-Act,
th
13
Edition
Chapter 1
Orientation
3
Chapter 1 Objectives
Discuss how messages are formed and meaning shared
 List the three processes of interpersonal communication
 Discuss the purposes of interpersonal communication
 Explain the characteristics of interpersonal
communication

4



Identify the ethics, dark side, and diversity involved in
interpersonal communication
Discuss what is meant by competence in interpersonal
communication
Identify the traits that all social media have in common
5
Interpersonal Communication
The complex process through which
people express, interpret, and
coordinate messages in order to create
shared meaning, meet social goals,
manage personal identity, and carry out
relationships
6
Message – a performance that
uses words, sentences, and/or
nonverbal behaviors to convey the
thoughts, feelings, and intentions of
the speaker
Canned Plan – mental library of
scripts
Script – text that instructs you what
to say in a specific situation
7
Interpersonal Communication
Process

Process: systematic series of actions that leads
to an outcome

Message production: actions you perform to
send a message

Message interpretation: activities performed
to understand intended meaning

Interaction coordination: activities
performed to adjust behavior to partner
8
Purposes of Interpersonal
Communication
 Share
meaning
 Meet social goals
 Manage our personal identity
 Conduct our relationships
9
The Communication Setting





Physical Context – where communication takes place,
the environment, the distance between participants,
seating, time of day
Social Context – the nature of the relationship
Historical Context – the background of previous
communication
Psychological Context – moods & feelings
Cultural Context – beliefs, values, attitudes, meanings,
social hierarchies, religion, notion of time, and roles of
the participants
10
Noise

External noise – the sights, sounds, and
other stimuli that draw people’s attention
away from intended meaning

Internal noise – the thoughts and feelings
that interfere with meaning

Semantic noise – distractions caused by
the speaker’s words that interfere with
meaning
11
12
Principles of Interpersonal
Communication

Is continuous

Is transactional

Is irreversible

Is situated

Is indexical
13
Communication Is Continuous

Interpersonal communication can be
verbal or nonverbal. Therefore, we are
always sending messages to others—
whether we are aware of it or not!
14
Communication Is Transactional
Each person gives and receives messages,
feedback.
 Each person gets needs met and helps
others satisfy needs.
 Each person is changed with each
interaction.

15
Communication Is Irreversible
Once an exchange has taken place,
we can never ignore it, take it back,
or pretend it did not occur.
16
Communication Is Situated
All communication occurs within a
communication setting.
 Setting affects how messages are
produced, interpreted, and coordinated.
 Meaning is dependent upon the situation.

17
Communication Is Indexical
Index (or measure) of the emotional
temperature of a relationship
 Trust: the extent to which partners rely on,
depend on, and have faith that their partner will
not intentionally harm them
 Control: the extent to which each person has
power or is “in charge” of the relationship
 Intimacy: degree of emotional closeness,
acceptance, and disclosure

18
Extra Credit:
Record and watch one episode of a TV series
you aren’t familiar with.
 Identify one relationship where the characters
have a significant conversation.
 Describe the level of trust, control, and
intimacy between the characters.
 What conclusions did you make based on your
observations?

19
Ethics of Interpersonal Communication
“A set of moral principles held by a
society, a group, or individual”
1. Truthfulness and honesty
2. Integrity
3. Fairness
4. Respect
5. Responsibility
6. Empathy
20
The Dark Side
Bright Side
Ethical
Appropriate
Hard Dark Side
Ethical
Inappropriate
Easy Dark Side
Unethical
Appropriate
Evil Dark Side
Unethical
Inappropriate
21
Extra Credit:

Pick up your cell phone and scan your history
of your sent/received text messages.
◦ Are there any dark-side messages reflected in these
past text messages?
◦ How might you categorize them?
◦ Why did you send these messages to the
people/person you did?
◦ How did the messages affect your relationship(s)?
22
Diversity – variations between and among
people
Culture
 Sex
 Age

Class
 Physical
characteristics
 Sexual orientation

23
Culture – systems of knowledge
shared by a relatively large group
of people
Culture is a critical concept to
communication because “every
communicator is a product of his or
her culture.”
-Anderson 2000
24
Communication Competence
Competence is the impression that
communicative behavior is both
effective and appropriate.
Competence can be enhanced by:
 Increasing communication knowledge

Increasing communication skills

Increasing communication motivation
25
Developing
Competence Knowledge
1.
Acquire interpersonal communication
knowledge
 Effective messages
 Appropriate messages
2. Emotional Intelligence: ability to monitor
your own and others’ emotions
26
Developing
Competence Skills

Micro communication skills: message templates, “lines”
◦ Active listening, making requests, asking a clarifying question,
praising, paraphrasing, perception checking, and describing
feelings/behaviors

Communication skill scripts: mental texts that include
micro communication skills
◦ Creating/managing close relationships, supporting others,
managing difficulties, influencing others
27
Developing Competence Motivation
Unlearn old ineffective scripts.
 Learn new scripts.

28
Behavioral Flexibility
1. Make a prediction about appropriate
communication.
2. Enact that type of communication.
3. Pay attention to reactions.
4. Either change communication or not.
29
Social Media Context

Social Media: technologies that facilitate
communication and interaction

Digital communication: electronic transmission of
digitally encoded information
30
Social Network
Common
interests,
beliefs,
knowledge
Friendship
Groups of
individuals
connected
by
Family
ties
Careers
Institutions
31
Traits of Social Media Technology
Facilitates social interactivity
 Takes time to send and receive messages
(temporal structure)
 Lacks social cues
 Can be stored and replicated
 Potentially reaches a large audience
 Allows mobility

32
Writing Communication Improvement
Plans

State the problem.

State the specific goal.

Outline procedure for reaching the goal.

Devise a method of determining when the goal
has been reached.
33
Reflection/Assignment
Focus on your participation in class today:
◦ what did you do well?
◦ what could you have done better?
 Review micro communication skills & communication
skill scripts from powerpoint
 Choose one area you’d like to improve on in your
communications
 Discuss and develop an improvement plan. Be sure to
use your Assignment Rubric!

34