Transcript Teamwork

Ramp Resource Management Training
Version 1.0
Teamwork
Nationaal
LuchtRuimtevaartlaboratorium – National Aerospace Laboratory NLR
Developed
for ECAST
by en
NLR/NLR-ATSI
Topics
 Safety regulations
 Teamwork
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Team dynamics
Leadership
Communication
Team situational awareness
Cultural, ethnic and educational differences
 Threat and error management
 Human performance
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Stress
Fatigue
Alcohol, medicines and drugs
Developed for ECAST by NLR/NLR-ATSI
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Teamwork - leadership
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Teamwork – team dynamics
`There was a team with four team members: Everybody,
Somebody, Anybody and Nobody. There was an important job
to so and Everybody was asked to do it. Everybody was sure
Somebody would do it. Anybody could have done it, but
Nobody did.
Everybody was angry about this, because it was Somebody’s
job. Everybody thought Anybody could do it, but Nobody
realised that Everybody wouldn’t. In the end, Everybody blamed
Somebody when Nobody did what Anybody could have done.’
Developed for ECAST by NLR/NLR-ATSI
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Teamwork – team dynamics
The Effective Group
 Trust
(Acceptation)
(First time) meeting
Invisible
 Openness
(Speaking out )
Team building
-------------------------------------------------------------- Realisation
(Target integration )
 Interdependence
(Process control )
Developed for ECAST by NLR/NLR-ATSI
Briefing & evaluation
Visible
Team performance
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Teamwork - team dynamics
To tolerate = To stimulate
Developed for ECAST by NLR/NLR-ATSI
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Teamwork - leadership
 What is good leadership?
 What is good followership?
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Teamwork - Communication
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Teamwork - Communication
SENDER
FILTER
FEEDBACK
Message
Noise
FILTER
Receiver
Developed for ECAST by NLR/NLR-ATSI
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Teamwork - communication
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Teamwork - communication
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Teamwork - communication
Don, turn it off – or – Don’t turn it off?
Developed for ECAST by NLR/NLR-ATSI
Teamwork - communication
Most important conditions
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Listen!
Clarity
Not open for interpretation
Short
AND....
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Teamwork - communication
Don’t assume, check!
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Exercise
Lost on the moon!
Developed for ECAST by NLR/NLR-ATSI
Teamwork – Team situational awareness
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Teamwork - Cultural differences
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Teamwork - Behaviour is a choice
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Teamwork - Behaviour
What you give is what you get!
Boomerang video
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