Impersonal Communication
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Transcript Impersonal Communication
Week 2
Attendance
“Who Am I?” Due
Good News!
Chapter 4
Gestures Power Point/Extra Credit Quiz
Body Language/Steering Wheel Videos
Communication Inventory
Chapter 5
Team Building – Back to Back
Flexing Power Point
Listening Inventory
Team Building – Drawing Bugs
Inventory writing
Improving Personal and
Organizational Communication
Chapter 4
Before Class Starts…
Be thinking of how you will answer the
attendance question…”What is your biggest pet
peeve?”
The Communication Process
All organizational communication is on a
continuum
Impersonal
Interpersonal
Impersonal Communication
One-way information giving process
Transmit or transfer of information
Used to give basic information:
– company policies, instructions, facts
Methods include:
– memos, letters, e-mail, voice mail,
manuals, bulletin boards
Impersonal Communication
Advantage:
easy
ways to get the word out
Limitations:
limited
feedback from receiver
understanding of message not known
timing of message not controlled
Interpersonal Communication
Two-way communication
Verbal exchange of thoughts or information
between two or more people
Descriptions include:
share,
discuss, argue, interact
Formats include:
meetings,
interviews, phone calls,
traditional classes
Response from receiver necessary for
effectiveness
Interpersonal Communication
Advantages:
builds
stronger, more personal
relationships
sender can be sure the message was
understood
Limitations:
takes
time, often not feasible
Effective communication is composed of
3 basic elements:
Sender
Message
Receiver
Figure 2.1
Diagram of Simple
Communication Process
Figure 2.1
Complex Communication
Most communications are more complicated
Messages travel through filters which can alter the
way your message is understood
Need to be aware of possible distortions so
miscommunication can be interpreted
Figure 2.2
Diagram of More Complex
Communication Process
Communication Filters
Semantics
Emotions
Attitudes
Language/Culture differences
Role expectations
Gender-specific focus
Nonverbal messages
Semantics
Study of relationship between words and their
meaning(s)
We often assume that the words we use mean the same
things to others, but this assumption can create
problems.
Abstract terms are subject to more interpretations of
meaning
Example: Some words have imprecise meanings
and can be interpreted in different ways: job
satisfaction, downsizing, and word
processing…others?
Emotions
http://www.collegeslackers.com/video/angry_ford_customer
Powerful communication filter
Receivers may think with their emotions
Strong emotions can prevent reception, or distort the
strength of a message
May shift attention from the message content to
feelings
Example: An angry client can easily ruin
effective communication.
Attitudes
Negative and positive attitudes can create
resistance or bias to a message
Attitude may be based on: voice, accent,
gesture, dress, delivery, mannerisms and/or
speaker’s topic
For example: The listener may not like
the speaker’s voice and have a hard time
listening to the intended message,
therefore breaking down
communication.
Language and Cultural Barriers
Language
English
is the dominant language in the
global marketplace, however….
Accommodate the needs of those whose
first language is not English.
Considerations when using English with
non-native speakers
speak
slowly, clearly
avoid slang
ask if clarification is needed
Language and Cultural Barriers
Culture
An
accumulation of values, forms of
expression, beliefs, and language
Shapes one's interpretations of what events
mean
Communication problems can be caused
by conflicting cultural assumptions
Language and Cultural Barriers
Cultures have different standards for
how
fast you should talk
how much you should talk
how long you should pause between ideas
how long you should wait after someone
finishes talking before you say something
Role Expectations
Influences how people expect themselves, and
others, to act
Two ways they can distort communication
People may identify others too closely with their roles
(example: “It’s just the boss again saying the same
old thing.”)
People use their roles to alter the way they relate to others or
“position power” (example: managers expecting
employees to accept what they say simply because
of their authority.)
Gender-Specific Focus
http://www.youtube.com/watch?v=xxtUH_bHBxs
Learned gender roles can influence the way men and women
communicate
Genders conditioned to approach communication in different
ways
Males: take charge
Females: facilitative and cooperative
Maybe you have a biased about women in charge or maybe you
are a ‘man hater’ and do not want to be told what to do by
another male in your life.
Contrary to the comedian…..most recent research finds the
communication styles of men and women to be more alike than
different.
Impersonal…….Interpersonal
Communication Activity
Need a volunteer to give out verbal directions
for drawing a picture
Need everyone else to get out a blank piece of
paper
Get ready to create a ‘picture’
No questions allowed, not even for clarification
Watch and listen for communication filters that
may be getting in the way
Impersonal…….Interpersonal
Communication Activity
Let’s try it again….
You can ask questions this time around.
Turn your paper over and get ready to draw the
picture again.
Which version of the picture was better (using
impersonal communication or interpersonal
communication?)
Hopefully the picture using interpersonal
communication!
Communication Filter Practice
In your team, read through the following scenarios….
Which filters are getting in the way?
What might be the result?
Discuss all points of view.
Discuss as a whole group in 5 minutes or so.
You’re at a Party
COMPLETE THIS
INVENTORY TO
DETERMINE YOUR
PERSONALITY
PREFERENCE.
Week 3
Read the resume, cover letter supplement (pg. 326-
346)
Begin working on your “rough draft” of resume and
cover letter
Due 6th class
You will also write a cover letter to a person from a job ad you
find in the paper or on the internet. This is a job you would
like to have once you have received your degree. If there is not
a person listed to send resume to use my name, Ms. Deb Holst.
Use the company address listed in the ad for the “inside
address” on your cover letter.