Transcript Communication PowerPoint

1. What is communication?
The process:
1. Create and send a message
2. Receive and process the message
Activity: Telephone Game
 I have a statement that I am going to whisper into
(name of first person’s) ear. S/he is going to whisper
statement into (2nd person) ear..
 The trick is that a person can only say the statement
once, NO REPEATING ALLOWED! Whatever you
hear, pass along the statement the best you can to the
next person.
 The last person will say aloud what he/she heard.
2. Why is communication an
important skill to learn?
 Basis for good relationships
 Necessary to keep track of family and friends
 Keeps you in touch with the world
 Every goal/task you do is affected by communication
3. What are the characteristics of
ethical communication?
 Open & honest
 Helps others
 Does not harm them
 Shows respect
4. Name the four elements that are
part of successful communication.
Communication channels
2. Participation
3. Timing
4. Use of space
1.
4. Name the four elements that are
part of successful communication.
Communication channels
 Verbal communication
1.
 Spoken words
 Written word
 Nonverbal communication
 Communication without words



Gestures
Facial expressions
Posture
4. Name the four elements that are
part of successful communication.
2. Participation
 2 or more people engages in sharing a message
 Requires listening
 Balance in the give-and-take of ideas
4. Name the four elements that are
part of successful communication.
3. Timing
 Affects how the message is received
 Communicate important messages when someone is
willing and ready to listen
 Ask questions to assess other person’s mood
4. Name the four elements that are
part of successful communication.
4. Use of space
 Communication is best when people are at ease with
the space between them
 Make sure all participants are facing each other
 Keep eyesight on the same level
5. Why is timing important in
communication?
 Relates to whether the receiver is able to concentrate
on the message
 Affects how message is received
Use of Space
1.




Intimate Zone
Within 2 feet of the body
Close intimate distance
Very important people allowed here
Most people feel uncomfortable with strangers in this
zone
 Avoid eye contact
Use of Space
2. Personal Zone
 2-3 feet from the body
 Can still touch
 Conversation is private
 For people you know
Use of Space
3. Social Zone
 1-3 yards from the body
 Good eye contact important
 Business transactions
Use of Space
4. Public Zone
 3 yards and out from the body
 For groups and other impersonal situations
 Used in classrooms
Activity: Mini Golf
 Find a partner and get a mini golf paper from your




teacher
Your pencil will be your “club” and a crumbled up
piece of paper will be your “golf ball”
One person will need to close their eyes while their
partner instructs them how to move around the course
to reach the end
If the ball goes off the course at any point, you will
need to go back to start
Make sure you are using effective communication!!
6. List all suggestions for keeping
communication positive.
 Treat everyone with respect
 Encourage others to share their ideas
 Compliment others for good ideas & suggestions
 Keep an open mind to others point of view
 Share your thoughts and feelings
 Consider how others feel
 Be tactful
Chapter 6 Section 2
I know you believe you understand
what you think I said, but I am not
sure you realize that what you hear is
not what I meant.
1. What is involved in listening
well?
 Understanding the words spoken
 Understanding the feelings behind the words
 Feeling empathy
Compare/Contrast the 2 types of
listening.
 Active listening
 Try to understand what the speaker is feeling
 Try to understand what the message really means
 Taking an active part
 Asks questions
 Does not judge
 More effective!
Compare/Contrast the 2 types of
listening.
 Passive listening
 Listener’s feelings & thoughts are not involved
 Responses invite speaker to share feelings/ideas
 Responses do not have judgments/ideas

Ex: Tell me more! Really??
Examples of body language that
identify an involved listener
 Leaning toward the speaker
 Maintaining eye contact between speaker & listener
 Using encouraging gestures
Are you an active or passive
listener…
 A man appeared after the owner had turned off his
store lights.
 ?: A businessman turned off the lights. We don’t know if
this man is the owner
 The man demanded money.
 True!
 The man who opened the cash register was the owner.
 ?: The owner opened the cash register but we don’t know
if the owner is a man
 The store owner scooped up the contents of the cash
register and ran away
 ?: We don’t know who scooped up the contents of the
cash register
 After the man who demanded money scooped up the
contents of the cash register, he ran away
 ?: We don’t know if the person ran away or drove away
 While the cash register contained money, the story
does not say how much
 ?: We don’t if there was money in the cash register. The
contents could have been jewelry, important papers, etc.
The Wright Family Story
Why are “I-messages” an effective
way to communicate?
 Less threatening than “you-messages”
 Encourage positive responses
 Behavior + Effects + Feeling
Why are messages that start with
“you” problematic?
 May be a direct attack on a person and their actions
 May blame another person for the speaker’s feelings
Why is feedback important in good
communication?
 Indicates whether the message was understood
correctly
Qualities of assertive
communication
 Speaking up without being rude
 Not letting others’ opinion overpower yours
 Giving both positive and negative points without
hurting others
 Expressing your opinion and letting others express
their opinion
Work in groups to create skits that
illustrate assertive behavior in the
following circumstances:
1. Returning a defective product to a department
store
2. Asking a parent for a raise in allowance
3. Turning down a date.
4. Asking to borrow an older sibling’s clothes
What is the first step in overcoming
communication barriers?
 Recognizing habits or situations that create barriers
Communication problems
1.
2.
3.
4.
5.
6.
Mind reading
Avoiding subjects
Mixed messages
Interference of noise barrier
Silence
Different outlooks
1. Mind reading
 People assume they know what another is thinking
 Often comes to the wrong conclusion
 Mind read because they are too impatient
 Do not want to listen
 A way to dominate the conversation
2. Avoiding subjects
 Death and divorce are common subjects to avoid
 Open conversation by referring to something similar
3. Mixed messages
 Spoken words do not match body language
 When a mixed message is sent, the nonverbal message
expresses the sender’s true feelings
4. Interference of Noise Barrier
 Communication is hard to complete when there are
interferences
5. Silence
 Can mean disinterest, hostility, boredom or outright
“war”
 Afraid of being laughed at
6. Different outlooks
 Different ideas about the same message
 Age difference
When people have different
outlooks, what communication skill
is important?
 Assertive communication
 You can tell your ideas and feelings and let others
express their opinions
Nonverbal Communication
Sadness – most of the long lasting emotions
1.
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
Chin drops down, eyelids tend to droop, crease across
forehead, mouth pulled downward, raised lower
eyelids, raised inner eyelids
Melting off face
2. Surprise – fastest emotion
 Eyebrows curve & rise up, whites of eyes seen, upper
eyelids go up, lower eyelids round, wrinkles across
forehead, mouth opens
Nonverbal Communication
3. Fear
 Eyebrows raised & drawn together, upper eyelid rises up,
whites seen above iris, lips parted, pulled down tense
4. Anger
 Brows wrinkled & gets lowered, lip tension, nostril
flaring
5. Disgust
 Forehead relaxed, eyebrow lowered,
wrinkling up the nose, tense lower lid,
pursed lips, raised upper lip
Nonverbal Communication
6. Happiness
 Relaxed forehead, narrow eyes, crows feet, lines under
eyes, raised cheeks, mouth corners up, teeth showing
7. Contempt – similar to disgust
 Wrinkles in nose, lips in a sneer, lip sometimes pushed
forward, tight mouth raised corners
Types of Nonverbal
Communication
 Facial Expressions
 Increase the intensity of your emotions
 Postures and Gestures
 The way a person carries themselves or moves
communicates information or perceptions of people
 Posture can create a feeling of openness or rejection
Types of Nonverbal
Communication
 Nonverbal messages
 Send clearer messages
 Truer expression of feelings than verbal
 Nonverbal communication is KEY to listening skills by
giving the sender the following feedback
 Cues as to your emotions
Feedback
 Positive:
 Good eye contact
 Good posture
 Nodding of
encouragement
 Negative (Barriers):
 Folded arms, legs crossed
 Tapping
 Shaking head
 Staring at people OR
avoiding eye contact
 Fidgeting
 Distracted
 Rolling/flashing eyes
 Gestures made with
frustration/irritation
 Slouching, hunching over
It’s Nonverbal Communication Day!
 Grab a packet on top of the cart in the front of the
room.
 You will also need a blank sheet of paper.
 Read the directions and get started.
 There should be no verbal communication. If you
choose to use verbal communication, you will lose
points on this assignment.
Before you leave..
 Turn in your sheet of paper with all your observations
work from today.
 Place the Nonverbal Communication Day packet
back on the cart.
 TEST ON COMMUNICATION Tuesday Nov 17th!!