Transcript COMMUNICATION SKILLS

COMMUNICATION SKILLS
Presented by Grace Malek
Fall 2012
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COMMUNICATION SKILLS
 Test your communications skills:
 Go to “Word”
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COMMUNICATION SKILLS
 Conversational skills … what are they?
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Starting a conversation
Taking turns
Asking questions
Answering questions
Being relevant
Repairing
Ending conversations
Listening
COMMUNICATION SKILLS
 Body Language … what is it?
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Gesture
Posture
Distance
Facial expression
Touch
Personal appearance
Eye contact
fidgeting
COMMUNICATION SKILLS
 The Way we Talk
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Rate: not speaking too fast or too slow
Clarity: speaking clearly, not mumbling
Intonation: sounding interesting, not boring
Fluency: not hesitating too much
Volume: not speaking too loud or too soft
COMMUNICATION SKILLS
 Assertiveness … What is it?
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Standing up for yourself
Making suggestions
Refusing
Disagreeing
Complaining
Apologizing
Requesting explanations
Expressing feelings
COMMUNICATION SKILLS
Communication Skills
Friendship
Bullying
Pick up on “red flag”
signals
Read Warnings, Hints, In
between the lines to stop
undesirable behavior
Anticipate Consequences
Respect the “bubble”
Pressure
Respect Differences
Breaking the Law
Trustworthy
“Chicken” Factor
Think Safety First
Loyal
“Dare” Factor
Body Language and
sending Messages.
Kind/helpful
Uncomfortable
Listener
Understanding
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COMMUNICATION SKILLS
 Mary continues to tell one or the other of her
two favorite classmates, “You are not my friend!”
almost every day. She uses this accusation to pit
one child against the other. She also says it to
many of the other children. This is very hurtful to
the children she targets. What can I do to stop
this unpleasant behavior?
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COMMUNICATION SKILLS
 Mary, it hurts
people’s feelings
when you tell them
they’re not your
friend. If you just
want to play with
Julia, tell your other
friend,’Julia and I are
playing now, but you
and I can play later,
OK?’”
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 “Michael, Mary’s
busy with Julia. They
don’t need another
person to play with
them right now.
Come on, let’s find a
different friend to
play with you. You can
play with Mary later.”
COMMUNICATION SKILLS
 “Mary, do you like your
mom? Your dad? Your
sister? Sure you do. It’s
easy to like many
people at the same
time. You can like your
friends Julia, Michael,
and Violet all at the
same time, too! Play
with the friend you
want to play with now,
and tell the others that
you like them even if
you are not play8ing
with them at this
moment.”
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 “Violet, will you play
with Julia when you and
Mary are finished
jumping on those
rocks? Will you tell her,
so she can look
forward to it?”
 “Julia, Violet wants to
play with you in a little
while. What will you
and Violet play? What
would you like to do
now? Maybe a puzzle
with me?”
WRAP UP
 1. Respect each others' differences
 2. Recognize each others' strengths
 3. Compromise and meet half way
 4. Control your anger/feelings
 5. Separate yourself till you calm down
 6. If it becomes recurrent, annoying,
threatening, hurting... REPORT IT!
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Keys to Good Communication
& Friendship Skills
ASSERTIVENESS
HONESTY
CONTROL YOUR FEELINGS
DON’T TAKE IT PERSONAL
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