Transcript Unit_10_HR

MORALE
Unit 10
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Morale
• It refers to esprit de corps,
• a
feeling
of
enthusiasm,
zeal,
confidence in individuals or groups that
they will be able to cope with the tasks
assigned to them. Morale is said to be
the ability of a group to work together
for a common objective.
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Definitions
• According to Professor Ralph C. Davis :
"Good organizational morale is a condition in
which individuals and groups voluntarily
make a reasonable subordination of their
personal objectives of their organization”.
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Definitions
• According to Dale Yoder and Paul D.
Standohar:
"Morale means evident commitment, that is,
demonstrated spirit, enthusiasm, and
confidence in the organization's policies,
programmes, and accomplishments. Morale
is revealed by what individuals and groups
say and do to show an interest in,
understanding
of,
and
personal
identification with work-team survival and
success.”
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Factors Affecting Morale
• The important factors which have a
bearing on employee's morale can be
classified as relating to:
1. The employee's background-which
includes his levels of indigence and
education and his type of personalitylargely determines the way in which he
seeks to fulfil his needs for belonging,
esteem, and self-realization. High
morale hinges on the satisfaction of
these needs.
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Factors Affecting Morale
2. An employee’s personal environment
encompasses his relations with his
family, friends, and neighbours. The
employee brings his thoughts of his
home and social life with him when he
goes to work and they influence his
thinking and attitudes while on the job.
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Factors Affecting Morale
3. Management practices influencing
morale include policies on procedures
with respect to wages, promotion
methods
employee
services
and
benefits, working conditions, handling
grievances, disciplinary actions.
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Morale and Productivity
• It is assumed that high morale and high
productivity go hand in hand.
• One of the most unpredictable effects of
the level of morale is its impact on
worker productivity.
• Though high morale may not be the
cause of the high productivity, a highproducing group nearly always has a
reasonably high morale, in terms of the
company as a whole.
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Methods of Measuring
Employee Morale
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The supervisor/executive's impressions.
The guided interview.
The unguided interview.
A combination of the guided and unguided
interview.
An analysis of company records.
The "listening-in" process.
The questionnaire.
A combination of any of the foregoing methods.
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Signals of Low Morale
1. Employee unrest.
2. High rate of absenteeism.
3. Tardiness.
4. High employee turnover.
5. Grievances.
6. Need for discipline
7. Fatigue and monotony.
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Improving Morale
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Creation of whole jobs.
Job enrichment.
Building responsibility into a job.
Modifying the work environment.
Flexing working hours.
Job-sharing.
Rotation of jobs.
Profit-sharing.
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Other Measures for Morale
Improvement
• Employee Contest.
• Special recognition and awards to long
service employees.
• Film shows to employees during their
lunch hour, free coffee during rest
pauses.
• Training the supervisors in how to
handle people.
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