Transcript Beyond Bowling Together - University of Michigan

Beyond Bowling Together
SocioTechnical Capital
Paul Resnick
MOCHI Presentation
7/12/00
www.si.umich.edu/~presnick/papers/stk/
to download a copy of the paper
Activities and Effects
Immediate
Outcome
Activity
Preconditions
Immediate
Outcome
Activity
Capital
Side Effects
Immediate
Outcome
Activity
Capital
Activity
Capital
Forms of Capital
• Physical
• Human
• Information and Communications
Technology
• Social
Macro Impacts of Social Capital
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Health
Economics
Crime
Politics
SocioTechnical Capital
• Productive combinations of social relations
and information and communication
technology
• A special case of social capital
• Interaction effect
– social relations and technology that may not be
productive on their own
Implications of STK Lens for
HCI Design and Deployment
Immediate
Outcome
Activity
Capital
• Success factors
• Definition of success
Activity
Capital
Declining Participation
• Attending Club Meetings
• Family Dinners
• Having Friends Over
The Civic Challenge
• Improve traditional groups
– Scheduling
– Publicity
– Less administration, more fun (or work)
• Explore new forms of togetherness
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Dormant but activatable groups
Just-in-time introductions
Lurking and catching up
Massively distributed work
Outline
• Anatomy of Social Capital
• Technology Affordances
– interactions
– residuals
• Some Promising SocioTechnical Relations
• A Research Agenda
Micro Impacts of Social Capital
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Information routing
Resource exchange
Emotional support
Public goods production (mobilization)
Anatomy of Social Capital
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Communication paths
Common knowledge
Networks
Identities
Expectations
– Shadow(s) of the future
– Multi-valent relations
Summary
Social Capital
•Communication paths
•Common knowledge
•Shared values
•Collective identity
•Obligations
•Roles and norms
•Trust
Activities
•Info routing
•Resource exchange
•Emotional support
•Collective action
SocioTechnical Capital
Opportunities
• New Interaction Types
• New Residuals
New Interaction Affordances
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Distant
Asynchronous
Monitoring
Notification
Peripheral
presentation
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Restricted modality
Large fan-in
Large fan-out
Anonymity
Access controls
Concurrency controls
New Residuals
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Document versioning
Interaction traces
Explicit feedback
Network maps
Local names with late binding
Promising SocioTechnical
Relations
• Group self-awareness
Promising SocioTechnical
Relations
• Group self-awareness
• Brief, intermittent interactions
Promising SocioTechnical
Relations
• Group self-awareness
• Brief, intermittent interactions
• Time conservers
Time Conservers
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FAQs and catching up
Peripheral participation
Dormant groups
Multi-tasking
Promising SocioTechnical
Relations
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Group self-awareness
Brief, intermittent interactions
Time conservers
Support for large groups
Support for large groups
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Recommender systems
Reputation systems
Mass-authoring
Mass-conversation
Promising SocioTechnical
Relations
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Group self-awareness
Brief, intermittent interactions
Conserving time
Support for large groups
Just-in-time introductions
Just-in-time introductions
• Exploiting network maps
• Documents as introducers
Research Agenda
• Case Studies
• Measurement
• Grand Theory
Research Agenda: Case Studies
• Creating tools and seeding practices
• Field trials
– what happens to SC when new information
system introduced?
• Example: Who’s That? (www.whothat.org)
Research Agenda: Measurement
• Need sensitive instruments
• Questionnaire items
– Attitudes
• Contextualized
– Activities
• Which activities?
– Networks
• Potential as well as actual
• Behavioral measures
– On-line tasks or games?
Research Agenda: Grand Theory
• Which features of SocioTechnical relations
are productive?
• Define the space of features
• Determine which features (or combinations)
are productive
Take Home Messages
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Pay attention to residual capacities
Lots of opportunities to explore
Society needs us to succeed
Please comment on the paper (by August 6)
– www.si.umich.edu/~presnick/papers/stk/
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